Come join our outstanding Customer Support team at Ultimate Software! We are seeking a candidate for a Level I Technical Support Representative to provide exemplary product and technical support to our larger, high complex company base on our UltiPro HRMS/Payroll product suite.
As a Technical Support Representative, you are part of a team of professionals that play a key role in supporting our comprehensive Workforce Management solutions, providing in-depth analysis and timely resolutions/workarounds for client-escalated issues.
This position requires strong analytical, problem solving, and troubleshooting skills. The qualified candidate possesses broad experience in handling difficult or sensitive situations in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly-motivated to provide excellent customer service.
Our Customer Support team has earned national recognition as the 2006 winner of Best Customer Service Organization from the American Business Awards and the SSPA Star award for best practices in managing people. Ultimate was named 9th in FORTUNE Magazine’s 100 Best Companies to Work For in 2013.
If you enjoy being on an award-winning customer service team,apply online for this Technical Support Representative opening.
Responsible for entering and maintaining customer call problem/description detail into Customer Relationship Management System
Provide in-depth technical support via phone, email or remote session for our UltiPro HRMS/Payroll product suite and supported platforms
Acquire, maintain, and expand knowledge of product offerings, current support policies, and methods of support delivery
Experience in all current versions of Microsoft business class operating systems and Microsoft SQL Server
Experience supporting customers and/or end users within a hosted, Software as a Service offering
Working knowledge of internet/intranet and network technologies preferred
Working knowledge of client/server applications preferred
HRMS/Payroll product suite knowledge
Strong team player
Ability to multi-task
Comfortable managing multiple, high-priority issues
Strong decision-making ability
Strong oral and written communication skills
Excellent organizational and time management skills
Bachelors Degree in MIS, CIS, or equivalent work experience
One of FORTUNE’s Best Companies to Work For, Best Workplaces for Women, and Great Workplaces for Millennials, Ultimate Software has a...