Adecco Engineering & Technical is seeking a Tech Support Level 1 for a rapidly growing company inBoise,IDto work in a cutting edge technology environment.
This position requires daily customer contact through inbound calls, chat and e-mail to determine the nature of customer's concerns.
In addition to technical experience, must have good communication, interpersonal, and organizational skills, self-motivated, detail-oriented and well organized.
Provide support to consumer and small/medium size businesses.
Create and maintain case management records of daily problems and remedial actions taken, or installation activities.
Interface with customers regarding other vendors' equipment to find solutions to customer’s concerns.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Create and maintain knowledge base articles to foster customer self-help tools available on-line.
Recommend enhancements to product to improve serviceability and operation of products.
1yr experience or equivalent education supporting networking protocol hardware and software and/or networking support.
General knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, UDP.
Knowledge of transmission, broadcasting, switching, control, and operation of telecom systems.
Knowledge of major Operating Systems, Windows 2000, Windows,Vista, XP, Windows 7, Mac OS/X.
Experience with PPoE, VPN, IPSEC, PPTP, and WDS a plus.
To apply for this position, please send resume to firstname.lastname@example.org. You may also view our other openings by visiting www.adeccousa.com.
Adecco - 24 months ago