Frontier Technical Support Representatives are responsible for providing premier support and solutions to customers of Frontier’s Internet service and Frontier Secure product line. Armed with superior technical knowledge and a passion for customer satisfaction, they provide solutions to customers in a helpful and friendly manner.
To be a successful Technical Support Representative at Frontier, you will need the following skills and abilities:
Minimum Education: College exposure and/or certification/technical courses
Preferred Education: Associates Degree or higher
Prefer customer service experience handling agitated customers
Prefer a minimum of 6 months to 1-year technical support experience
Prefer basic knowledge of DSL internet connectivity
Must have a minimum basic knowledge of internet application software
Must have basic knowledge of a variety of operating systems such as Windows 2000, XP, Vista, 7, and Macintosh OS X and above
Must have basic knowledge of computer hardware
Prefer phone experience in call center environment
Must be flexible to working a variety of hours in the day, as the center is open 24 x 7.
This position is accountable for analyzing, troubleshooting, and supporting the end-user with internet connectivity issues as they relate to the end user’s service with frontier.com High-Speed ADSL service. Employees must provide premier customer service and a “Customer First” experience to every customer. The employee must offer the Frontier Secure product set to all High-Speed Internet customers that call into the center. Answer an average of 20-30 inbound calls per eight-hour shift. Provide solutions to customer or escalate as needed.
Frontier Communications - 12 months ago
Serving city dwellers and country folk alike, Frontier Communications provides phone, Internet, and satellite TV (through a partnership with...