The Doe Fund is a leading New York City non-profit organization that operates the enormously visible Ready, Willing & Able program, whose participants clean over 160 miles of streets and sidewalk every day. With a $50 million budget, 400 staff members and 46,000 individual donors, The Doe Fund is nationally acclaimed as a work-based model for solving homelessness and criminal recidivism. We empower people to break the cycles of homelessness, welfare dependency, substance abuse, and incarceration through innovative work and housing programs.
We are seeking a Technical Support Specialist to join our growing team! This position will be working out of both our Brooklyn and Manhattan offices.
Handle emergency after-hours support requests (on-site) for 2 facilities in Brooklyn.
Cross-train and direct on-site trainees.
Monitor and manage support desk/operations.
Level 1/2 help desk support.
Coordinate specific IT projects; copier replacements, video conferencing roll-out, etc.
Provide professional, thorough, and timely user support including resolving desktop, laptop, printers, and other hardware issues, as well as issues with proprietary software applications.
May be the escalation point for moderately complex technical problems.
Other duties as assigned.
1-2 years of limited project management required.
Windows 7, Google Apps, Google Chrome, Android, and Microsoft Office experience required.
Excellent interpersonal skills and the ability to communicate effectively and appropriately with all levels of management.
Ability to take initiative and work independently, as well as part of a team.
High level of organizational skills and the ability to follow-through and resolve issues.
Ability to consistency and accurately follow verbal or documented instructions.
Flexibility to work longer hours as required and to be on call.
The Doe Fund is a fast paced, energetic, dynamic environment that employs people with strategic and innovative ideas. We offer a competitive Salary with full benefits including: medical, dental, 401k, vacation, personal and sick time, etc.