TPS Specialist
Whirlpool - Benton Harbor, MI

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About Whirlpool Corporation

Whirlpool is the industry leader in the manufacturing and marketing of home appliances. Whirlpool is a global company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, Brastemp, Bauknecht, Consul and other major brand names in more than 170 countries around the world.

Whirlpool is a company that creates innovative solutions and products to meet consumer needs. As a result, we have been recognized as one of the world's 100 most innovative companies by Business Week magazine and the Boston Consulting Group. Additionally, Whirlpool Corporation was ranked among the Top 20 Innovators in Consumer Products by The Patent Board and has been consistently ranked as one of the Top 20 Companies for Leaders by Hewitt Associates and Fortune magazine.

Our unique business strategy provides us with an unmatched leadership position and ability to build and sustain loyalty to our brands. Our strategy allows us to move with greater speed to better serve our trade customer and end consumers around the globe.

Currently, we are seeking qualified candidates for a Trade Partner Support Lead opening to lead our Trade Partner Support function.

Day to Day (what a typical day or week looks like in this role)

The Trade Partner Support Lead provides leadership and direction to team members and is seen as one who has in-depth customer service skills and systems knowledge. This individual is responsible for, but not limited to, maintaining schedule adherence records, order integrity audits, quality coaching along with knowledge management, process improvement efforts as well as root cause analysis; to ensure trade customers receive unparalleled experience.

What You Will Do

Manage non-routine calls that require deviation from standard procedures.
Ensure team goals are met and our Trade Partners expectations are exceeded.
Share best practices and success with other team members.
Analyze and interpret problems and devise solutions.
Assist with administering department policies and procedures.
Demonstrate your leadership skills in various meetings and projects.
What You Need To Succeed

This individual should be a person of process and detail orientation, possess the ability to multi-task and balance responsibilities with the ability to adapt to changing environments.
Demonstrate a strong customer focus, strong verbal and written communication skills along with the ability to thrive in a fast paced environment.
Proven negotiation, problem solving, and leadership skills.
People management and leadership through influence.
Positive attitude and strong work ethic.
Computer knowledge with proficiencies in MS Office (Excel, Word, Power Point, Access), and SAP are required to be successful in this role.
1 year of experience within the Trade Partner Support Organization is preferred.
A bachelor's degree is highly desired, but not required.
Must be able to work a schedule of 24-30 hours per week in line with the hours of operation 8AM - 10PM including Saturdays and Holidays. Schedule will vary.

Endless Opportunities

Whirlpool has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. So, we offer challenging purpose, ownership of your role, great teams, and tools to build your capability. In our performance-based setting, you can take your career in exciting new directions - and as far as you want to go.

Whirlpool - 2 years ago - save job
About this company
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With brand names recognized by just about anyone who has ever separated dark colors from light, Whirlpool is one of the world's top...