Responsible for effectively managing all daily operations of a store. Is expected to lead team members in guest service, staffing, sales building, profitability, safety, sanitation, loss prevention, monitoring of cost of goods, community relations and the compliance with regulatory agencies. Will teach and support The HoneyBaked Ham Company’s Mission, Vision and Core Values ensuring high standards of guest service and quality brand products.
Ensure that exceptional service to our guests remains a competitive advantage. This will be accomplished by demanding that The HoneyBaked Ham Company’s Team Members adhere to the Service Commitment and are the best at hosting, educating, anticipating and fulfilling each individual guest’s needs.
Maintain guest confidence in The HoneyBaked Ham Company by providing expert knowledge of each product being offered.
Effectively oversee the profit and loss performance of any assigned location(s).
Recruit and hire the most qualified candidates to fill store positions.
Enforce policies and procedures.
1. Team Member Handbook available.
2. Adhere to Standard Operating Procedures.
3. Adhere to Standard Sanitation Operating Procedures.
4. Adhere to Quality Manufacturing Practices.
Maintain accurate personnel and timekeeping records.
Effectively set up and maintain the Retail Management System (RMS).
Effective use of P.A.C.E. (Profit after Controllable Expenses)
Efficient use of labor and ability to control labor costs.
Lead and motivate Team Members to achieve sales that meet or exceed company/market goals.
Institute and encourage sales building activity.
1. Monitor results and modify activity as needed.
2. Communicate results to all Team Members.
Team Member Development
Develop self-sufficient & high performance Team Members who have a passion for the business.
1. Skills based training.
2. Performance based incentive programs.
3. Qualified staff retention.
Create a work environment that is dynamic and opportunistic for all.
Seek additional ways to enhance personal development that is mutually beneficial to the individual and The HoneyBaked Ham Company.
Constantly & measurably improving.
Ensure that regular preventive maintenance is done to maintain a clean, consistent, & safe appearance.
Ensure that unexpected facility or equipment repairs are made in a timely manner while being fiscally responsible.
Qualifications/ Requirements/ Certifications:
Goal-oriented, dedicated to results individual who enjoys leading others.
1-3 years of restaurant, retail or café managerial experience (or equivalent education).
High School Diploma or G.E.D. Required.
Must be able to effectively manage all Departments during peak seasons (required to move from MIT to Assistant Manager position).
Become ServSafe Certified.
Knowledge and Skills:
Clear written and verbal skills.
Working knowledge of Excel, Windows and Microsoft Office applications.
Aptitude to learn, use, and teach various software applications.
Analytical skills that support problem solving and useful interpretation of data.
Ability to work on a cross functional team.
Must be able to help prepare and interpret sales data, forecasting reports, financial reports and provide analysis.
Ongoing knowledge of government regulations and guidelines (ADA, Affirmative Action, EEOC, FMLA, Minimum Wage, I-9, Federal & State Tax Forms).
Comfortable with the preparation and delivery of corrective counseling forms.
Comfortable with problem solving and conflict resolution.
Help to promote and fulfill the vision and goals of the Store Manager for the store.
Essential Physical Functions:
May need to lift up to 75 lbs several times during a typical workday
Hot and cold environments
Frequent hand washing
Standing for several hours
Use of hands or fingertips to hold or feel
Equipment In Use:
Hand held torch
Offsite refrigeration & dry storage
Note: The information contained in this job description does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time. Job functions and responsibilities may change and fluctuate due to individual store needs.