Ready to Change Gears?
Percepta is currently looking for enthusiastic Training Specialists to facilitate training for new hire programs and up-training by project. The Training Specialist ensures the student’s adherence to Percepta’s policies and procedures whilst they are within the training period and makes recommendations regarding students and/or delivering corrective action when appropriate. The Training Specialist completes special projects as required.
What You’ll Do
Recommend to management disciplinary action for participants not meeting expectations
Complete all training records in accordance with ISO requirements
Track and record hours for proper allocation
Assist the ISD by logging module revision requests appropriately for module updates
Review, via side by side or recorded, customer calls prior to class for facilitation points
Recommend, evaluate and administer alternative training methods and provide feedback to the ISD
Participate in “Train the Trainer” sessions conducted by the ISD
Ensure all equipment and systems are in place prior to start of class, i.e., headphones, telephones, computers, and software functionality
Arrange New Employee Orientation, Quality Assurance, and Operation Supervisor presentations as needed
Facilitate classes based on the objectives and agendas provided
Facilitate all classroom tasks, i.e., assessments, evaluations, exercises, forms, etc.
Promote maximum learner participation
Foster performance objective learning
Set up classroom so it is inviting and sets the climate
Use media to support the transfer of learning
Adapt instructional style depending on the audience
Ability to analyze group dynamics and interpret non-verbal messages
Ability to establish rapport with learners
Break down classroom, including removal of all mobile training supplies, project specific information and trash
Maintain a positive work environment that fosters team performance
Seek to improve job knowledge by completing online training classes each year
Work on activities and/or projects as requested by Team Lead/Manager
Represent Percepta in a professional manner both internally as well as with outside organizations
What You Need to Have
Strong communications and presentation skills
Analytical skills to review new processes and derive potential impact to program
Ability to create new training tools with minimal assistance
Ability to identify changes specific to program, disseminate information as needed, and create tools in support of new information.
Strong leadership skills
Typing Skills – 30 wpm
Computer Skills – MS Office: Word, Excel, PowerPoint, Outlook and Internet
Proven ability to perform in a fast-paced environment and with minimal supervision
Able to work a flexible schedule to include extended evening and weekend hours as needed on a limited basis
Ability to work in a team environment as well as autonomously
Ability to be flexible to ever changing business needs
Ability to stand for long periods of time while delivering classroom training
What We Offer
Complete product training to maintain knowledge in a dynamic environment.
Web resources and personnel will be available to assist with more in-depth concerns/inquiries.
Competitive salary and a comprehensive benefit package:
Health benefits for full time employees including Medical, Dental, and Vision coverage
Paid time off
Discounts on new vehicles
Discounts with local businesses and for entertainment venues
Outstanding employee recognition programs and events
As a Percepta employee, you will experience an environment built on our global values:
Treat people with dignity and respect.
Demonstrate integrity in the way we conduct business and treat each other.
Promote effective teamwork and open communication.
Continually innovate and improve.
Execute with commitment, speed and quality.
Foster, embrace and reward a performance based culture
If you like a career that places you in the driver’s seat, just click on our link to apply on line!
Percepta - 22 months ago
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Percepta is a full-service, customer loyalty company. We work with our clients to help them establish and maintain strong, enduring...