TRAINING SPECIALIST
Percepta - Melbourne, FL

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Ready to Change Gears?
Percepta is currently looking for enthusiastic Training Specialists to facilitate training for new hire programs and up-training by project. The Training Specialist ensures the student’s adherence to Percepta’s policies and procedures whilst they are within the training period and makes recommendations regarding students and/or delivering corrective action when appropriate. The Training Specialist completes special projects as required.

What You’ll Do

Recommend to management disciplinary action for participants not meeting expectations

Complete all training records in accordance with ISO requirements

Track and record hours for proper allocation

Assist the ISD by logging module revision requests appropriately for module updates

Review, via side by side or recorded, customer calls prior to class for facilitation points

Recommend, evaluate and administer alternative training methods and provide feedback to the ISD

Participate in “Train the Trainer” sessions conducted by the ISD

Ensure all equipment and systems are in place prior to start of class, i.e., headphones, telephones, computers, and software functionality

Arrange New Employee Orientation, Quality Assurance, and Operation Supervisor presentations as needed

Facilitate classes based on the objectives and agendas provided

Facilitate all classroom tasks, i.e., assessments, evaluations, exercises, forms, etc.

Promote maximum learner participation

Foster performance objective learning

Set up classroom so it is inviting and sets the climate

Use media to support the transfer of learning

Adapt instructional style depending on the audience

Ability to analyze group dynamics and interpret non-verbal messages

Ability to establish rapport with learners

Break down classroom, including removal of all mobile training supplies, project specific information and trash

Maintain a positive work environment that fosters team performance

Seek to improve job knowledge by completing online training classes each year

Work on activities and/or projects as requested by Team Lead/Manager

Represent Percepta in a professional manner both internally as well as with outside organizations

POSITION REQUIREMENTS:
 

What You Need to Have

Strong communications and presentation skills

Organizational skills

Analytical skills to review new processes and derive potential impact to program

Ability to create new training tools with minimal assistance

Ability to identify changes specific to program, disseminate information as needed, and create tools in support of new information.

Strong leadership skills

Typing Skills – 30 wpm

Computer Skills – MS Office: Word, Excel, PowerPoint, Outlook and Internet

Proven ability to perform in a fast-paced environment and with minimal supervision

Able to work a flexible schedule to include extended evening and weekend hours as needed on a limited basis

Ability to work in a team environment as well as autonomously

Ability to be flexible to ever changing business needs

Ability to stand for long periods of time while delivering classroom training

What We Offer

Complete product training to maintain knowledge in a dynamic environment.

Web resources and personnel will be available to assist with more in-depth concerns/inquiries.

Competitive salary and a comprehensive benefit package:
Health benefits for full time employees including Medical, Dental, and Vision coverage

Paid time off

Discounts on new vehicles

Discounts with local businesses and for entertainment venues

Outstanding employee recognition programs and events

As a Percepta employee, you will experience an environment built on our global values:

Treat people with dignity and respect.

Demonstrate integrity in the way we conduct business and treat each other.

Promote effective teamwork and open communication.

Be proactive.

Continually innovate and improve.

Execute with commitment, speed and quality.

Foster, embrace and reward a performance based culture

If you like a career that places you in the driver’s seat, just click on our link to apply on line!

Percepta - 20 months ago - save job - copy to clipboard - block
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About this company
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Percepta is a full-service, customer loyalty company. We work with our clients to help them establish and maintain strong, enduring...