Texas based, Image Hospitality , a mid-sized hotel management company seeks to expand its operations team with the addition of a Task Force Manager to accommodate its aggressive growth. Approved to manage brands that include Marriott, Hilton and IHG, Image Hospitality is ranked in the top 100 management companies throughout the United States.
Manages various hotel's overall operation through maintaining established cost and quality standards, maximizing profits, developing and retaining employees and exceeding guest expectations.
Manages all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions.
Orders supplies and equipment as needed and in accordance to company procedures.
Ensures staff received proper training for each position, including safety training and standard operating procedures.
Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance
Adheres to all franchise and company procedures and regulations as well as standardoperating procedures.
Ensures bank deposits are made daily, including weekends and holidays.
Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.
Allocates funds, authorizes expenditures and assists Area Director in budget planning
Produces monthly financial reports and knows at all times where the hotel stands against budget.
Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Provides a professional image at all times through appearance and dress.
Follows company policies and procedures and is able to effectively communicate them to subordinates.
Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
Available 24/7 with reliable transportation.
Education and Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Skills and Knowledge
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of Marriott's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training and development, compensation and benefits, labor relations and negotiation, and personnel information systems.
Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
Mathematics - Using mathematics to solve problems.
Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
Applied Business Knowledge - Understands market dynamics, enterprise level objectives, financial metrics, and important aspects of Marriott's business; skilled at using business knowledge to anticipate opportunities and risks.
Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
Building Strategic Working Relationships - Skilled at developing and using collaborative relationships to facilitate the accomplishment of work goals.
Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Leading Through Vision and Values - Keeps Marriott's values and business strategy at the forefront of decision making and actions.
Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Strategic Decision Making - Ability to gather and organize information relevant to a long-range goal or vision, develop alternative strategies, and execute a course of action to carry out strategy.
***All job duties may not be listed in this document. It is each and every hotel associate's duty to make sure the guests and hotel is taken care of. Your job is not limited to this and is essentially limitless. The hours will vary and you should not expect an 8 am to 5 pm position.
Keyword: Hotel Manager, Hotel General Manager
From: Image Hospitality