Team Lead Enterprise Data Center Operations
Schawk - Des Plaines, IL

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Reporting to the Manager of IT Infrastructure Operations, the Level 2, Systems Administrator Team Lead is primarily responsible for overseeing corporate IT infrastructure and helping to ensure maximum availability of services through the use of best practice Service Management methodology. The Level 2, Systems Administrator Team Lead role is also responsible for participating in the Change Management and Problem Management processes and ensuring proper education, awareness and compliance is maintained within their domain. This is a hands-on team lead position in a fast paced work environment with the expectation that this role include senior level technical expertise, problem solving and technical on a 7x24x365 basis.

Job Responsibilities
·
Provides technical leadership and guidance for systems and network engineering teams
· Coordinates resolution of technica l incidents and problems
· Ensure accuracy if asset and inventory management data
· Collect and reporting on operational KPI’s and metrics
· As an approver of Corporate IT infrastructure changes, ensure each change request is properly reviewed for impact and risk
· Assistance with budgetary duties including obtaining quotations, assessing needs, performing inventories and other tasks as assigned
· Ensure contracts, licenses, certificates and other agreements are kept up to date, re-evaluated on a regular basis and renewed on a timely basis as necessary
· Coordinate and execute on project assignments
· Serves as first escalation point for Level 2 support team for major incidents
· Facilitates conference calls, and other necessary communication as required
· Ensures proper communication and updates are provided for outages and major incidents
· Ensures all changes are properly ticketed and approved and communicated
· Represents changes in the Change Advisory Board (CAB) meetings
· Helps facilitate and educate team members with regards to the Change Management Process
· Ensures infrastructure changes are conducted, managed and communicated properly
· Provide oversight for the Problem Management process
· Ensure all problems are properly documented and Root Cause Analysis is performed
· Maintain and provide documentation and education for the Problem Management process
· On call 7x24x365 for off hours support, change implementations and other work assignments
· Other duties as assigned
Qualifications / Requirements
·
Minimum of 6 years of IT experience with at least 2 years experience in a leadership role
· 5 or more years’ experience of systems support/integration/design in large (1000+ user) environments
· Expert level skills in AD best practices, including sites, site links and replication, designing AD, trusts migrations and upgrades
· Expert level skills creating GPOs for manipulation of objects
· Expert knowledge of Windows 2003/2008 server administration including system stability, integrity, and troubleshooting
· Expert knowledge of Microsoft systems including Windows OS, SQL Server, Exchange, DNS, Lync
· Solid working knowledge of networking technologies and protocols
· Proficiency in Cisco VOIP technology and Unified communications
· Expert knowledge of monitoring practices for Windows technologies and hardware
· Expert knowledge of LAN protocols including MS Networking, DHCP, DNS, WINS
· Expert knowledge of Virtualization technologies focusing on VMWare/ESX 4.x and 5.x
· In depth Knowledge of Linux OS and administration
· In depth Knowledge of Citrix and related thin client technologies
· In depth Knowledge of Firewall/VLAN technologies
· In depth Knowledge of Storage technologies including Fibre Channel, iSCSI and NAS devices
· Working knowledge of the Cisco network equipment line
· Working knowledge of the IBM x series, ds series and XIV or similar storage technology
· Working knowledge of backup technologies, CommVault preferred
· Working knowledge of anti-virus technologies, Sophos preferred
· Working knowledge of anti-spam technologies, Forefront preferred
· Working knowledge of server management and patching technologies, WSUS and Landesk preferred
· Excellent verbal, written communications and interpersonal skills
· Adaptable and with intellectual ability to thrive in a demanding, fast paced environment
· Ability to perform analysis, define new processes and help facilitate new technology initiatives
· Ability to create technical and strategic documentation and written communication relative to field of expertise
· Ability to understand and comply to the relevant corporate policies and procedures pertaining to customer support
· Knowledge of local and remote computer system diagnostic tools
· Proficiency with current versions of Microsoft Word, Excel, Access, and PowerPoint
· Current certification in or working towards certification as:
o VMWare Certified Professional
o MCSE
o ITIL Foundations
Personal Performance Factors

  • Integrity/Ethics - deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.
  • Perseverance - targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.
  • Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
  • Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.
  • Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

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    Schawk has designs on consumers' products. The company provides digital prepress and other graphic services primarily for consumer...