Team Lead
Buffalo Wild Wings - Greensburg, PA

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The Team Lead provides additional support to the Restaurant Management Team and provides additional coverage during peak periods, or in the absence of a Manager. The Team Lead is responsible for ensuring 100% of table visits are performed and all Guest issues are resolved throughout the shift. The Team Lead will also lead and coach Team Member performance, help provide support and direction for the Front of House and Heart of House Teams, and positively impact sales and profits in the restaurant.

Administrative
-Break down cash drawers , perform Server check-outs and safe audits
-Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
-Assists with inventory counts
Operational Readiness & Execution
-Perform Line Checks and daily QSC
-Monitor food quality, labor, and safety throughout the shift
-Receive food orders, ensure proper product, food quality, food safety, and
proper storage
Guest & Team Member Relations
-Conduct Team Member pre-shift meetings
-High degree of customer service and ability to resolve Guest issues

Knowledge/Skills:
-Knowledgeable in all functional areas of restaurant operations
-Ability to take and give direction, and execute team and company objectives
-Knowledgeable about current marketing initiatives and up-coming events in
order to inform our guests and Team Members
-Knowledgeable of proper sanitation, food safety, and security procedures.
-Basic mathematical skills
-Knowledge of RAS (responsible alcohol service) procedures as defined by both
federal and state laws, and BWWs policy and procedures
-High degree of customer service and ability to resolve Guest issues
-Conflict management skills and analytical skills

Additional Job Requirements:

-Minimum 21 years of age
-Valid class “c” driver’s license
-High school diploma or equivalent
-Successfully pass a background records check

Buffalo Wild Wings - 11 months ago - save job - block
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About this company
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Hot sauce fuels the flight of this restaurateur. Buffalo Wild Wings (BWW) operates a chain of more than 815 Buffalo Wild Wings Grill &...