Cardon Outreach works tirelessly to reduce the financial burden of medical costs on Americans and on the healthcare providers who serve them. Our work makes a positive difference to thousands of people and hundreds of hospitals and clinics, in communities all over the nation, every day.
We are seeking a Team Lead to work in our Oklahoma City, OK client facility.
The Team Lead performs the role of Patient Advocate while also mentoring peers and performing additional administrative tasks or communication with clients to ensure effective functioning of the operation. The Team Lead serves as a liaison to other team members, hospital staff, and governmental or other payer agency staff to facilitate eligibility processes. This individual is an advocate for both patients and hospital clients by working to ensure that patients are covered appropriately and hospitals receive the reimbursement to which they are entitled.
Tasks may include the following:
Carrying a caseload of referred patients and performing the tasks outlined in the Patient Advocate Job Description.
Managing the follow up and resolution of complex cases or those requiring the appeals process.
Acting as a mentor for other Patient Advocates and assisting in the training process for new staff.
Being a resource for Patient Advocate questions related to process, programs, payers, etc. and elevating any problems or concerns to Supervisor, Regional Director and/or Director of Operations.
Receiving referred accounts from hospital client liaisons and/or referral reports and distributing accounts between self and all other Patient Advocates assigned to the facility, based on referral distribution defined by Supervisor, Regional Director and/or Director of Operations.
Being available to hospital contacts during business hours and acting as a liaison between the hospital and Outreach Services.
Elevating any hospital concerns, process changes, contractual questions, or any other matter outside the scope of account work to the Supervisor, Regional Director and/or Director of Operations.
Assisting in administrative tasks, such as checking payments for reporting and invoicing purposes, completing system reconciliations, etc.
Other duties and projects as assigned.
Skills and experience:
Excellent written and oral communication skills, and ability to effectively and professionally interact with peers, clients, outside organizations, and other Outreach Services leadership.
Proven expertise in pursuing Medicaid and/or TPL payers, including successful resolution of challenging or complex cases.
Ability to demonstrate effective staff training.
Cardon Outreach - 15 months ago
It is this mission that enables our success at over 800 facilities across 39 states. Over our 20+ years of service we have helped over 24...