The UCLA Family Health Center serves as an innovation center of the UCLA Health primary care redesign initiative. The practice is comprised of specialists in: Addiction and Behavioral Medicine, Clinical Pharmacy, Family Medicine, Hospice and Palliative Medicine, Obstetrics and Gynecology, Pain Medicine, Psychiatry and Travel Medicine. The UFHC serves 150-200 patients a day with a professional staff of physicians, psychologists, pharmacists, a nurse practitioner and dietitians. This position will lead the front desk and patient services area which is one of five units reporting to the practice manager. Under the supervision of the Practice Manager of the UCLA Family Health Center, this team leadership position is responsible for overseeing the patient unit operations of registration and patient services. This position is accountable for meeting all performance excellence metrics for ambulatory practices within an EPIC EMR environment, coordinating the activities of all staff supporting the patient registration area, responsible for understanding front desk and patient services unit operations and how these units interact and serve patients. This position interacts with faculty and residents to review patient's health benefits and coverage as it pertains to patient care, resident education, research and patient and staff satisfaction. In addition, perform the full range of administrative and patient care support functions to include assisting in coordinating patient flow through the office, from registration to discharge. Work as a member of the office team while providing leadership and direction. Work to provide smooth outpatient flow resulting in optimum patient satisfaction and office operation.
Job Qualifications Working knowledge of the Medical Specialty Suites. Ability to work effectively with patients, physicians and staff in a diplomatic and professional matter in order to maximize suite operations. Understanding of basic medical terminology, billing and coding. Skill in prioritizing assignments and managing multiple tasks. Working knowledge of MCCS system and SYSM Communication systems. Team building skills, including prior lead experience. Skill in monitoring complex clinician appointment schedules. Ability to triage patient issues to achieve resolution. Working knowledge of medical insurance plans and types of coverage provided. Bachelor's degree or equivalent education is preferred. Two to five years of experience in a public or private ambulatory care setting is required; primary care experience preferred. Spanish speaking skills and Six Sigma/LEAN certification is preferred.
In an effort to promote and maintain a healthy environment for our patients, visitors, and employees, UCLA Health System is a smoke-free site. Smoking is prohibited within the boundaries of all UCLA Health System owned, occupied, leased, and associated buildings and facilities.
UCLA Health System - 18 months ago