Team Manager I
Crawford - Birmingham, AL

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Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford & Company clients while meeting established production objectives and service standards.

  • Provides direction and supervision to adjusters and other staff.
  • Recruits, hires and evaluates performance of personnel as necessary.
  • Trains and develops new employees.
  • Assigns work ensuring balanced workload for employees in unit.
  • Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.
  • If applicable, reviews reserves at least every 30 days and revises as necessary.
  • Reviews and corrects outgoing reports.
  • Completes file re-inspections and audits as requested
  • Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts.
  • Maintains a minimal working caseload meeting all production objectives and service standards.
  • Completes file re-inspections and audits as requested
  • Recommends candidates for cross-training and advanced training.
  • Promotes a good public image of the Company.
  • May make or attend Sales and Marketing calls as necessary.
  • Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.
  • Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.
  • Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.
  • Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level
  • A valid driver’s license
  • Must complete continuing education requirements as outlined by Crawford Educational Services Additional courses may be required by jurisdiction for maintenance of license
  • Ability to effectively manage, supervise, and develop employees
  • In-depth knowledge of insurance coverage, practices and negotiating skills
  • Familiarity with legal, medical and technical disciplines
  • Thorough knowledge of services being delivered by branch office
  • Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager
  • At least two years college or an equivalent combination of education and experience

In addition to a competitive salary, Crawford offers you:
  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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