Managing a team of 8-10 Foreclosure Technicians in a high volume, deadline/ production driven environment
Providing daily coaching and feedback to their associates.
Conducting monthly associate call monitoring and account auditing.
Compiling team and departmental performance related reports using Word and Excel.
Participating in management meetings/conference calls.
Conducting employment interviews.
Scheduling and monitoring team workflow.
Team Managers ensure compliance with Federal Laws and Company guidelines in order to minimize losses and legal concerns.
REQUIRED SKILLS - must have these to be minimally qualified
1+ years proven leadership experience
Previous coaching and counseling experience
Strong negotiation and conflict resolution skills
Excellent communication skills
Able to initiate, build and maintain strong business relationships
Able to set performance expectations for staff
Excellent computer skills
Ability to multitask and prioritization of workload
Ability to perform all related tasks within high volume production environment
Mortgage experience preferred.
Experience working in an Loan Loss Mitigation/Mtg. Default Servicing environment.
Ability to embrace change with a positive approach.
Solid mathematical and analytical skills.
Experience using Six Sigma or similar process improvement tools.
Location: West Hills, CA
Bank of America's commitment to the mortgage industry is focused on continuous growth, increased teamwork, and excellent customer service.
As the nation's largest mortgage lender and loan servicer, and the world's most trusted lender, Bank of America Home Loans embraces a commitment to responsible home lending.
Our every action is focused on Bringing Opportunity Home for those we serve, assisting new and existing customers in achieving their dreams of home ownership and preservation.
Join Bank of America Home Loans today, and use your skills and knowledge to start Bringing Opportunity Home - for customers, and for yourself!
Bank of America - 11 months ago
Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries thr...