Team Member Services Lead
Whole Foods Market 1,986 reviews - Englewood Cliffs, NJ

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This position provides Team Member Services (TMS) guidance to Store and Team Leadership in making decisions in various human resource functions and support needs within three stores: Yonkers, White Plains and Union Square. The ideal candidate is self-directed, has the ability to handle a heavy, diverse workload with very good problem-solving skills while exhibiting a positive attitude, has demonstrated the ability to proactively respond to changes, identify and creatively respond to needs of the business and works wel l with others. Professionalism, integrity, confidentiality, initiative, emotional intelligence, and effective written/verbal communication are necessary to successfully execute this intermediate position.

Duties and Responsibilities:

-Track TMS metrics: turnover, training, job dialogues, etc. as well as prepare reports for delivery to Store Team Leaders and Regional Leadership

-Conduct benefit classes with In Store Facilitator

-Partner with In Store Facilitator to coordinate and communicate morale surveys, TL surveys, and other regional and central projects to team members

-Regularly partner with Team Leaders to ensure that all TMS (HR) and Safety practices are in effect

-Train, develop, and supervise Payroll Benefit Processor

-Perform listed duties, provide support to Team Leaders and Store Leadership, and a main focus in the following areas:


o Oversee all duties associated with payroll, new hire, transfer & termination paperwork with accuracy and ensure all deadlines are met

o Run, analyze, and interpret HR reports using PBS Reporting spreadsheet to Store Leadership, Team Leaders, and communicate any issues to Regional TMS


o Support ongoing enrollments as TMs meet eligibility and oversee annual enrollment

o Troubleshoot advanced team member benefits questions.

o Regularly review monthly dependent audit and update site, as needed UNEMPLOYMENT o Report separations and respond to claims in a timely manner with Unemployment vendor

o Review separation paperwork for accuracy and completion with Regional Unemployment Specialist prior to an unemployment hearing

o Prepare Team Leaders and Store Leadership to participate in unemployment hearings for separated Team Members

o Advise store about probability of winning/losing unemployment claims.


o Understanding and adherence to all federal, state, and company Leaves of Absence with HIPAA compliance, FMLA and ADA Interactive Processes

o Maintain comprehensive knowledge of, and ensure compliance with federal, state, and local laws

o Understand, interpret the General Information Guide (GIG)

o Ensure all legal and employment postings are visible and current


o Knowledge and experience to serve as the primary contact to resolve Human Resources issues that arise in the store.

o Maintain an open door policy for all team members .

o Advise Team Leaders and Store Team Leaders on how best to address team member relations issues, including coaching and counseling, corrective action and separations.

o Conduct any confidential team member investigations, disciplinary actions or separations.

o Maintain a direct line of communication with the Regional Team Member Services (HR) team to ensure all store issues are addressed timely and accurately, while mitigating store risks and liability.

o Facilitate HR trainings for leaderships


o Partner with Regional Recruiter to manage resumes and postings for new and open positions with the Success Factors application

o Ensure that job postings and recruiting efforts meet the needs of store

o Partner with Team Leaders to identify ideal candidates for interviews and ensure timely follow-up with all applicants

o Maintain Applicant Tracking System for store


o Partner with Team Leaders and Safety Leads to ensure safety compliance throughout the store

o Oversee return-to-work process for Team Members

o Ensure accident investigations reports and other necessary forms are completed accurately in a timely fashion

o Maintain OSHA 300 log and post annually

o Maintain Injury & Illness Prevention Program (IIPP) book ensuring compliance with training and re-training acknowledgments, forklift certification, meeting agenda/minutes and store safety walks

o Maintain consistent communication with injured workers, doctors/nurses, adjusters, Store Team Leaders, Team Leaders, and Regional Claims Specialist

o Partner with Regional Safety Specialist to ensure that all safety programs meet expectations in the store

Knowledge, skills and abilities required:

 Minimum 3 years’ experience as a Payroll Benefit Specialist, Human Resources Generalist or in a similar capacity

 Human Resources Certification or Bachelor’s Degree strongly preferred

 Ability to travel to multiple locations within the Northeast region and cover multiple stores.

 Supervisory or Leadership Experience

 Ability to interact positively with all levels of diverse personnel showing a high degree of approachability

 High level of initiative with a proactive approach to problem solving

 High level aptitudes at multi-tasking, time management and follow through with the ability to meet deadlines

 Knowledge of federal, state and local labor laws

 Experience in conflict resolution

 Ability to handle confidential information

 Flexible attitude and acceptance of change

 Comfort in speaking in front of large groups

 Well organized, detail-oriented, ability to create efficiencies

 Experience with basic claims management

 Excellent computer/system skills including Word, Excel, PowerPoint, HRMS

 Excellent communication skills including written, verbal, and listening

 Willingness to work according to scheduling needs of the store – at least one closing shift a week and one weekend a month. Ability to provide remote support, as needed.

Essential Job Functions:
  • Stand and walk for extended periods of time.
  • Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat.
  • Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds.
  • Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
  • Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.)

At Whole Foods Market, we empower our Team Members to make their own decisions, thus creating an environment where people are treated with respect and are highly motivated to excel. We mentor Team Members through education and on-the-job experience. As a result, we are able to fill a majority of leadership roles from our existing Team Member base. We also recognize that there are individuals with talent outside of Whole Foods Market, and have training programs to bring those new leaders into the company.

Our Team Members represent over 50 different nations. We are people from diverse backgrounds and perspectives, yet all work together to meet the needs of our customers.

We offer great benefits beginning with a full complement of medical and other traditional group health plan coverage, 401k plan, and a 20% discount at our stores. To learn more, apply your passion today.

About this company
1,986 reviews
•Austin, Texas-based Whole Foods Market (NASDAQ: WFM) is the leading natural and organic food retailer, and one of the most vibrant...