Team Supervisor
Pacific Clinics - Santa Fe Springs, CA

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Job Title: Team Leader/Team Supervisor

Classification/Grade: Team Supervisor I and II TS I and II/Exempt

Reports To: Program Director

Approved Date:
Under the general direction of the Program Director or designee, the Team Leader orchestrates the development/deployment of needed services including direct clinical interventions for a clinical team. Coordinates and supervises program, therapists and case managers as assigned by the Program Director. Provides mental health services including psycho-diagnostic assessment, group and family therapy services. Provides case coordination with County Departments, the Department of Mental Health and other agencies to ensure integrated behavioral healthcare .

  • Ensures that all supervisees provide an array of quality services to assist consumers in reaching their optimum level of functioning and improved quality of life.
  • Ensures staff include a consumer and family-centered approach to services in all treatment activities.
  • Ensures that all client assessments and treatment plans address impairments and strengths and are consistent with the consumer’s diagnosis.
  • Ensures that consumers receive access to timely services including crisis intervention.
  • Participates in the recruitment, selection, hiring and training of program staff.
  • Provides routinely scheduled supervision and consultation to staff adhering to ethical/legal HIPAA standards of practice, Pacific Clinics mission and core values, in enhancing professional growth and development.
  • Participates in the development of program policies and procedures under the direction of the Program Director.
  • Performs chart reviews as consistent with Agency and Division requirements.
  • Ensures program productivity standards are met through ongoing supervision addressing barriers as they arise.
  • Attends all Agency meetings and in-service training as required.
  • Collaborates and consult with community partners to ensure consumer needs are met.
  • Provides after-hours on-call crisis response/consultation via pager.
  • Works with the treatment team to provide appropriate coordinated care services to clients and their families.
  • Works on a multicultural team sensitive to the cultural and linguistic needs of the clients and families served.
  • Attends and participates in staff meetings to provide input towards program development and staff training.
  • Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
  • Responsible for reporting to work on time and maintaining reliable attendance in accordance with Agency policy.
  • Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
  • Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
  • Performs other duties as assigned.
For positions that perform clinical services:
  • Conducts family-centered, strengths-based, culturally competent individualized intakes / assessments gathering information from family, consumer, significant other and involved agencies in the office or in the field as appropriate.
  • Considers substance abuse and/or co-occurring disorders in treatment plans.
  • Completes Service and Coordination Plans, progress notes, and other DMH required documentation in a timely manner and meets the standards of the Department of Mental Health Short/Doyle Medi-Cal, Pacific Clinics and its funding sources.
  • Provides rehabilitative services to clients and/or their families which might include assistance in restoring or maintaining a client’s functional skills, daily living skills, social skills, medication compliance, and linking up to needed community services and support resources.
  • Provides outreach, advocacy, and rehabilitative services needed for ongoing cases and in crisis intervention.
  • Provides case management, which might include obtaining client information, identifying needs and problems, linking clients and their families to appropriate resources.
  • Works with the treatment team to provide appropriate coordinated care services to clients and their families.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Minimum of 3 years relevant experience working with CMI population.
  • Grade levels are determined by licensure, span of control, scope of program services, and population served.
  • TS II requires California professional licensure as an Licensed Psychiatric Technician, MFT, LCSW or Psychologist.
  • Preferred previous experience with SED children or adults with chronic and severe mental illness (depending on program needs) in a day treatment or outpatient setting.
  • Bilingual skills in the appropriate language for the Clinics' clients is highly preferred and some instances required.
  • Must demonstrate ability to work as part of a multidisciplinary team.
  • Maintain a valid California driver’s license and insurable driving record under the Clinics’ automobile liability policy
While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess hearing and verbal ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach is also required.

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