Tech Support Agent
Transfirst - Broomfield, CO

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Requirements:
  • 1-3 years technical/product support experience required or equivalent combination of education and experience
  • Experience with a PC and Windows software programs including but not limited to: Microsoft Word, Excel, and Outlook required
  • Proven ability to work in a fast paced and dynamic environment
  • Excellent communication (oral and written)
  • Typing proficiency: 35-60 wpm.
  • Self motivated, detail oriented, and organized
Job Description:
Why pursue a career with TransFirst?
  • In 2011, invested over 70,000 hours of training for our workforce
  • Organically grown to just under 1000 employees as of October 2011
You’re fascinated by the way things work and the reasons why they sometimes don’t. You sometimes rearrange your computer setup just for fun. You were the kind of kid who took things apart just to put them back together (correctly). If this sounds like you, you’re what we are looking for! You’re here not only to assist merchants, but to create positive merchant experience.

Technical Support Agent Job Summary
The Technical Support Agent is the primary contact for new and existing merchants. Their primary role is to problem solve and address questions regarding TransFirst products and services. They will work in a team environment to maximize individual and team performance.

Responsibilities
  • Providing frontline customer support, including hardware and software troubleshooting and diagnosis
  • Ask probing questions and provide solutions
  • Communicate technical concepts in layman’s terms
  • Multitask merchant requests and product issues with a sense of urgency
  • Utilize internal systems to research/diagnose the root cause of the issue
  • A passion for customer service and a commitment to exceeding expectations
Education
College degree preferred but not required

Experience
  • 1-3 years technical/product support experience required or equivalent combination of education and experience
  • Experience with a PC and Windows software programs including but not limited to: Microsoft Word, Excel, and Outlook required
  • Proven ability to work in a fast paced and dynamic environment
Skills
  • A burning desire to solve problems
  • A passion for technology
  • Ability to learn and utilize software programs quickly and efficiently
  • Ability to maintain composure while resolving issues of conflict in a tactful and professional manner
  • Excellent communication (oral and written)
  • Typing proficiency: 35-60 wpm.
  • Self motivated, detail oriented, and organized
Supervisory Responsibilities
This job has no supervisory responsibilities.

Certificates, Licenses, Registrations
N/A

Transfirst - 17 months ago - save job - block
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