Tech Support
TTi - Auburn Hills, MI

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1001285 - Technical Support - BC467 (60345)
  • Review, analyze, and evaluate various systems operations
  • Documents, tracks, and monitors the problem to ensure timely resolution
  • Performs advance root cause analysis and develops checklists for typical problems
  • Provide technical support on a variety of issues
  • Escalate problems to next level support professionals when necessary
  • Individual is responsible to support Chassis Cost Engineering by performing a variety of administrative functions
  • Responsible for working with chassis system cost engineers to maintain order database
  • Individual is responsible to obtain status from engineers and update the database
  • Individual is responsible to ensure all TPOs are processed in time to support production launch
  • This person must also be able to communicate with suppliers by requesting the necessary documentation for asset verification
  • This person must be a quick learner, able to understand Client systems and processes and they must have strong organizational and people skills
  • This person will also be responsible to learn how to process engineering part, testing and purchase service requisitions as back up to our chassis operations personnel
  • They will also be responsible to input part receipts into the engineering system for invoice approval as back-up to operations personnel
  • Candidate will also be responsible to learn the change notice database, process and systems as back up to the Engineer and support
  • Associates Degree Required, Bachelor Degree Preferred
  • MS Office proficient with emphasis on Outlook, Excel and Access
  • Basic knowledge of automotive parts with emphasis on chassis components, terminology and manufacturing process
  • SharePoint
  • Excellent communication skills (oral and written)
  • 1-5 years of experience

Degree: Associate’s Degree required / Bachelor’s preferred

Location: Auburn Hills, MI

Position Duration: Long Term Contract Position

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