Technical Account Manager
Innopath Software - Sunnyvale, CA

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SUMMARY A veteran in the Wireless industry innoPath solutions focus on the support and care of mobile devices in an alwayson world Mobile operations and device manufacturers using innoPath technology avoid device returns and excessive support calls They improve their first call resolution and increase subscriber satisfaction We are looking for a Technical Account Manager to focus on proactive sales support and developing and maintaining committed relationships with customers DUTIES AND RESPONSIBILITIES Proactively develops technical and communicative relationships with customers focusing on customer success Demonstrates the ability to understand a customer’s business and articulate the impact innoPath’s solutions have on the business Provides program and project management during the presales pilot and postsales service delivery Ensures the contractual deliverables are provided to customers in a timely manner Serves as an escalation contact to customers and internal stakeholders for concerns and issues Manages monitors and reports on customer usage Ensures technical support and product issues are resolved in a timely manner through support engineering product management and other internal groups as needed Provides accurate and timely reporting to meet both internal and customer requirements Identifies opportunities and works in parallel with internal resources to provide proactivepreventative activities and reduce the number of issues experienced to optimize solutions and services Develops and maintains a positive relationship with all key functional areas A team player Identifies potential product and services leads within existing customer accounts REQUIRED SKILLS EXPERIENCE 710 years experience with programproject management engagement management andor customer service delivery in related information technology industries Experience directly managing projects andor service delivery for external customers preferably in a SaaS environment Solid understanding of wireless technologies and experience working for or managing projects on behalf of wireless carriers and mobile device OEMs Articulate persuasive and a polished oral and written communicator with the ability to discuss and negotiate with customers Ability to resolve problems in potentially stressful situations Must be a confident and assertive professional acting as an independent and adaptive team player Customer oriented resourceful and enthusiastic showing an intense entrepreneurial mindset Strongly motivated by challenging goals solid listener creative and intuitive Demonstrated ability to effectively manage time and resources Must enjoy and excel at working in a fastpaced series B company Periodic and moderate travel within the assigned region andor accounts REQUIRED EDUCATION Bachelors degree in Computer Science Information Technology or equivalent field experience innoPath is an EOE For more information about innoPath check out our Facebook page httpswwwfacebookcominnoPath httpswwwfacebookcominnoPath program management, project management
About this company
Smart devices are demanding. They capture our attention, they require updating, and they frequently need fixing. innoPath helps device OEMs...