Technical Account Manager
the Rubicon Project 3 reviews - California

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The Rubicon Project is a leading technology company automating the buying and selling of advertising globally. REVV, the industry ’s largest independent technology platform is used by more than 500 of the world ’s premium publishers to transact with more than 100,000 advertisers across a massive marketplace that powers more than 180 billion ad trades per month.

The Technical Account Manager is our mobile product specialist, equally fluent in the latest features of our mobile offerings as well as learning and understanding our clients ’ media strategies. A successful Technical Account Manager becomes an internal consultant for his/her clients, repackaging the Rubicon Project ’s mobile products and services to enhance his/her clients ’ mobile offerings.

Primary Responsibilities:
  • Primary client resource for all mobile product services and support including but not limited to new publisher onboarding, new release training, day-to-day account oversight, maintaining up-to-date platform specifications and how-to documents
  • You are technical; you will use web and mobile technology to troubleshoot and document results
  • You enjoy working with customers; you will need to anticipate, respond to, and track all client requests through appropriate troubleshooting and case escalation
  • You are organized and enjoy managing multiple ongoing projects; you will liaise with Director of Client Services, Yield Managers, and Account Managers to ensure customer experience is seamless
  • Mastery of all internal tools including RFM, REVV, RFD, Salesforce, Helix
  • Bachelors degree required, some undergraduate coursework in computer science preferred
  • Strong analytic, strategic, and creative problem-solving skills
  • Basic knowledge of HTML and JavaScript, intermediate knowledge of Excel
  • Experience in providing excellent customer service
  • Prior experience with ad management systems, mobile technology, and/or quality assurance support a plus
  • Candidates will be required to participate in a short writing exercise

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