Join a team of “A” players who thrive in a dynamic environment of entrepreneurship, creativity, professionalism and a passion to change the landscape of one of the largest industries: Online Recruitment.
RealMatch is looking for an Affiliate Coordinator. The position reports to the Chief Client Officer and involves a variety of responsibilities and tasks associated with successfully launching new affiliates, second tier tech support, generating and distributing internal reporting, and providing existing clients superb customer experiences.
The Affiliate Coordinator will be tasked with responding to customer inquiries, as well as conducting pro-active activities such as trainings and leading meetings. Having technical knowledge in SQL, XML and XSL is an advantage, in addition the Affiliate Specialist will have to master the features of our online-delivered software product, be a quick learner and represent the company in a professional manner. We are looking for people who see an employment with RealMatch and opportunity to grow.
Essential Duties and Responsibilities:
Provide technical issue resolution via E-Mail, phone, and online chat forums.
Participate in technical aspects of onboarding new clients, using SQL, HTML, XML/XSL.
Provide training to clients concerning the use of internal systems, as well as sales and marketing strategies.
Regularly document and present all project milestones, documenting overall impact to project timelines.
Proactively contact affiliates on a regular basis to ensure all needs and concerns are addressed
Review open cases throughout the day and ensure they are closed to the clients satisfaction via SaleForce.
Other duties may be assigned as required.
The Ideal candidate will also possess the following skills:
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other electronic communications.
Self-motivated, detail-oriented and organized.
Experience with basic internet issues
Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
Excellent communication (verbal and written), interpersonal, organizational, and presentation skills.
Education and Experience: Four-year college degree or two year associates degree and at least one year of related experience and/or training.
Language Skills: Ability to write reports, business correspondence, and procedure manuals. In addition, the ability to effectively present information and respond to questions from managers, sales prospects and customers.
Computer Skills: Good computer skills, knowledge of Contact Management systems; Internet software and MS Office software. Database software knowledge is a plus.
We offer competitive salaries, stock options and an attractive benefits package that includes medical, dental, vision, 401(k) company match, paid vacation and much more.
RealMatch is building the world's first and largest Recruitment Ad Network. Millions of employers and job seekers are already using the RealMatch products in a way that is changing many of the basic paradigms of the recruitment advertising market.
Recruitment advertising is a $6 billion industry in the US alone, representing 16% of all online advertising. For years, this market has stayed unchanged with a handful of national job boards dominating it. Through a network of 1000+ affiliated job sites (powered by RealMatch), social networks and 37 million monthly job seekers RealMatch is uprooting competitors and is creating new realities in its market. Business week called RealMatch: “scary competition to Monster.com”
RealMatch developed a revolutionary Job matching technology and introduce a unique pay-per-performance pricing model.
RealMatch is fortunate to have a superb team of employees who are fully dedicated to its success. It has a development center in Israel and is headquartered in New Jersey
RealMatch was founded by Gal Almog. Its chairman is Alan Schoenberg who is the founder and Chairman Emeritus of Management Recruiters International (MRI), the world's largest recruiting company with 1200 offices worldwide.
This job has originated from a member site of TheJobNetwork - TheJobNetwork. Category: Customer Service & Call Center, Keywords: Customer Support Representative, Location: NEW YORK, NY - 10110
TheJobNetwork - 18 months ago