Technical Analyst
AvePoint - Jersey City, NJ

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The Company:
AvePoint is a global technology company and proven software leader. Since 2001, AvePoint has become the world's largest provider of enterprise-class governance, compliance, and management solutions for social enterprise collaboration platforms, helping more than 10,000 customers. AvePoint, Inc. is headquartered in Jersey City, NJ, with wholly owned operational centers in the USA, Canada, Australia, South Africa, United Kingdom, France, Germany, Netherlands, Switzerland, Japan, Singapore, and China. AvePoint is a Depth Managed Microsoft Gold Certified Application Development Partner and Gold Certified Collaboration and Content Partner, as well as a US Government GSA provider via strategic partnerships.

The Job:
This is a high exposure support position in which Analysts’ assist our presales and existing enterprise customers to resolve technical issues. Technical Analysts will communicate to AvePoint’s worldwide customer base via online webcasts and conference calls. The ideal candidate should have a solid technical background and excellent written/verbal communication skills, willingness to learn and able to work in a fast-paced, high energy environment.

Responsibilities include, but are not limited to:
Initial point of contact with our customers via phone and email

Analyze complex issues by reviewing product specific logs and determine root cause

Interdepartmental collaboration

Opportunity to continue learning in a controlled environment

Actively create public facing Knowledge Base articles based on found issues

BA/BS Degree in an IT related degree (Computer Science majors are preferred but not required)

1 to 5 years of experiences

Excellent communications and customer service skills

Ability to work individually and within a highly collaborative team environment

Knowledge in the following area is a plus:
Microsoft SharePoint 2007, 2010, 2013

Microsoft SQL Server 2008, 2012

Windows Server 2008, 2012

Network concepts (TCPIP, Client – Server environments)

Active Directory, domain networks, DNS, IIS

Cloud Services such as Office 365

AvePoint - 19 months ago - save job
About this company
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AvePoint is the established leader in enterprise-class big data management, governance, and compliance software solutions for...