Technical Analyst
Navicure - Duluth, GA

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Navicure is actively seeking a customer service-oriented, technically savvy Technical Analyst for our Client Services Department. Consistently ranked as a leading medical claims clearinghouse, Navicure is a company in Healthcare IT that has experienced 195% revenue growth in the last 5 years and continues to grow.

Other pluses include:
Entrepreneurial Environment

Diverse Culture

Medical, Dental, and Vision Insurance

Company Paid Life Insurance and AD&D Insurance


Paid Time Off (accrued) and Paid Holidays

Salaried/Direct Hire/Full-time Employment with Quarterly Bonus Opportunity

Duluth, GA Location Close to I-85, Gwinnett Arena and Sugarloaf Mills (formerly Discover Mills)

Navi-Culture – challenging, collaborative, emphasis on integrity, professional, fun and passionate about what we do

And much more!

Position Description:
The Technical Analyst is responsible for providing superior technical support to Navicure clients with the highest degree of client service, satisfaction, and retention. The successful candidate will have the opportunity to gain in-depth knowledge of Navicure’s healthcare revenue cycle management solution while building credibility, trust, and value in Navicure.

Key responsibilities include but are not limited to:
Adhere to the Navicure 3 ring policy

Abide by phone schedule to ensure sufficient availability for receiving inbound calls

Respond to all emails and faxes sent to Client Services

Provide resolution to all client support requests

Identify client concerns and engage appropriate internal resources to ensure timely resolution

Document all client interactions - phone calls, emails, work effort, etc.

Extensive knowledge of the Navicure product suite

Minimum Requirements:
Experience in an inbound call environment servicing clients

Exceptional client service skills

Clear and effective communicator with excellent verbal and written skills

Self motivated individual with the ability to multitask, work independently and in a team setting

Posses a strong sense of urgency

Technically savvy with excellent troubleshooting and analytical skills

Working knowledge of medical billing, HCFA 1500 form, NSF, and/or ANSI formats a plus

Bachelors degree a plus

About Navicure

Navicure is a leading Internet-based medical claims clearinghouse that helps physician practices increase profitability through improved claims reimbursement and staff productivity. Serving over 38,500 healthcare providers in practices nationwide, Navicure’s solutions automate account receivables processes, including primary and secondary claims reimbursement; patient eligibility verification; rejected and denied claims management, including appeals; electronic remittance and posting; claims and remittance reporting and analysis; and patient statement processing.

Navicure’s solution is supported by its unique 3-Ring Client™ Service which guarantees that a client service representative will answer every client call in three rings or less.

Navicure is a member of the MGMA ® AdminiServe ® Partner Network, an exclusive group of pre-screened, peer-reviewed and tested vendors. Navicure is also the founding sponsor of , a free educational website devoted to making physician practices’ transitions to ICD-10 and 5010 easier. Navicure continues to be ranked among the fastest growing companies nationally in the Inc. 5000 and Deloitte Fast 500 rankings. For more information, please visit .

About this company
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Who We Are Navicure is a leading medical claims clearinghouse that helps physician practices, billing companies, and hospitals increase...