Technical Analyst
Trizetto - Greenwood Village, CO

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The TriZetto Group, Inc. is the leading provider of information technology and service solutions for the healthcare payer industry. TriZetto’s technology touches more than half of the insured population of the United States with offerings that include enterprise and component software, hosting and business process outsourcing services, and consulting. TriZetto is committed to a vision of Integrated Healthcare Management (IHM) to improve the US healthcare system, by enabling the systematic application of processes and shared information to optimize the coordination of benefits and care for the healthcare consumer.

Position Description:
The Technical Analyst position is responsible for troubleshooting business and on-line software issues, inclusive of: problem solving, analysis, technical support, and/or system defect verification and documentation. Collaborates and provides technical support for external client technical departments on all aspects of reported technical problems or questions during installation, conversations, or complex data issues. Position collaborates and supports clients in problem cause and resolution, working directly with the client and other internal resources as necessary, building and maintaining strong client relationships/ partnerships. The Technical Analyst demonstrates proficiency using appropriate tools, platforms, and languages to meet client deliverables.

Specific Responsibilities/Deliverables:
Record and maintain client reported questions/problems in incident tracking system

Re-create, troubleshoot, and resolve complex client requests in a professional and timely manner

Proactively identifies impact gaps between internal plans and external client expectations, effectively communicating with team members and clients

Responsible for technical project plans for software upgrades and/or implementations, utilizing fundamental project management concepts, practices, and procedures

Roles and Responsibilities:
Strong data analysis, analytical and incident trouble shooting skills.

Ability to multitask in a fast paced business environment.

Healthcare experience

Problem Solving experience

Able to do the basic SQL query

Demonstrated ability to work independently and troubleshoot problems with speed and efficiency

Ability to understand use written documentation

Proficient verbal and written communication skills

Preferred Skills:
Experience supporting TriZetto's Facets Application

Knowledge of technology systems (e.g. software products, databases, operating systems)

Able to set up and configure Tidal batch schedules including Tidal batch transporting from old Facets version to the new Facets version.

Understand and able to set up batch regions file, run books, commonsystemprop file

Deploy and localize core and custom Facets jobs to the NAS

Run batch requests for Prod and non-prod from Tidal

Please visit www.trizetto.com/careers for more information about the benefits and advantages of choosing a career at TriZetto.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Trizetto - 2 years ago - save job
About this company
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TriZetto delivers world-class, healthcare IT solutions that enable healthcare organizations to work more efficiently and collaboratively to...