Technical Consultant (Client Technical Services)
Healthcare Management Systems, Inc - Nashville, TN

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This position focuses on utilizing technical and project management skills to work independently and on teams to implement cost-effective programming solutions to meet customer technical needs according to company best practices and customer design plan.


Technical Responsibilities:
  • Conducts initiation and planning activity that appropriately scopes the projects technical vision, goals, and requirements
  • Conducts technical and business analysis for requirements and infrastructure
  • Primary resource for participation in architectural initiatives that involve technical and non-technical teams
  • Appropriately involves project stakeholders and decision makers, documenting and publishing results of this activity
  • Provide quality assurance testing of components or deliverables for product installation, testing, and configuration
  • Serve as a technical resource to Technical Analyst
  • Serves as a technical point of contact for all internal clinical resources and all customer resources involved in Client Technical Services
  • Conducts technical research to support testing and quality assurance
  • Utilize technical software, hardware tools and generalized PC applications that support Client Technical Services
  • Identification and mitigation of technical risk is the responsibility of the Consultant through effective planning and development of corrective action strategies. Escalation of issues or risks is always accompanied by a fully developed corrective action strategy with an emphasis on resolution that results in no negative impact to project timelines, quality, and cost
  • Adheres to the highest quality processes for change control management, ensuring appropriate documentation and dissemination of information
  • Work with other departments and with clients to resolve open calls
  • Provide excellent customer service and support to Client Technical Services product customers
  • Documents issue resolution and procedural best practices and contributes to knowledge share
Project Management:
  • Responsible for managing the multiple phases of the project across multiple on-going projects to meet project timelines
  • Responsible for managing the relationship and expectations of the customer for a mutually beneficial outcome
  • Responsible for documentation, monitoring and reporting on item tracking, item tracking of work required to complete tasks and is required as a result of problems or changes in scope associated with a project
  • Serves as point of contact for customer during implementation/development
  • Distribute documentation on and explain installation procedures to customers and third party vendors
  • Responsible for identifying sales opportunities and communicating these to the Sales department
  • Monitors customer satisfaction during implementation/development project
  • Create and communicate regular status reports as required
  • Collaborate with other Information Systems Analysts, Product Management, Product Development and Customer Support departments to support client needs
Administrative Duties:
  • Accurately track time spent on customer calls, Medpacks, implementation projects, and other activities (meetings, PTO) and update the call system, and the time system with this information on a daily basis
  • Maintain and update the Implementation Methodology and other department documentation
  • Maintains documentation regarding end user interaction
  • Provides Pre and Post-Sales support to Sales team for to Client Technical Services products
  • Provide training in areas of expertise and support for training documents necessary to assist clients as required
  • Maintains in-depth knowledge of the company core products
  • Attend and participate in team meetings
  • Maintain application & industry knowledge through self-study and by attending training classes
  • All other duties and responsibilities as assigned


Knowledge, Skills and Abilities :
  • Must be willing to travel up to 75%
  • Has a minimum of 3 years of IT experience with a background in technical implementations
  • Working knowledge of Microsoft Windows OS, VM ware, and Citrix
  • Possess a profound understanding of Microsoft networking, database design and administration, and client/server architectures
  • Basic understanding of Java/J2EE based deployments is preferred
  • Preferred experience with application development
  • Ability to think logically for interpreting, analyzing, and discussing end user needs to evaluate technical options and identify solutions
  • Ability to work and communicate with clients, third party system vendors and other departments in an effective and positive manner
  • A level of professionalism and diplomacy that will serve to build and maintain those relationships through the course of the implementation project and beyond
  • Skills to develop relationships with clients that will instill confidence in the implementation methodology employed at and trust in the implementation teams that are assigned to those projects
  • Excellent interpersonal skills that include the ability to effectively communicate verbally and in writing
  • Strong ability to organize, prioritize, make decisions and work independently
  • Strong penchant for creating written documentation to support decisions
  • Resourcefulness and ability to take the initiative in development and completion of work projects
  • Must possess and have proven problem resolution skills
  • Must be flexible and work with a high level of initiative
  • Must be detail oriented, organized, and have the ability to multi-task
  • Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
  • Ability to retain and protect confidential material
  • Ability to work in a cross-functional environment
Training and Experience:
  • Bachelor's or Associate's degree in Business, Information Science, Computer Science Software, or other relevant combination of training and experience
  • 2-4 years of experience in networks, client server architecture, TCP/IP, database administration
  • Experience or understanding of LAN’s, WAN’s, VPN’s and Network data communications
  • Working knowledge of Citrix, VMware and SQL Server preferred
  • Hospital Operations and/or Healthcare IT experience desired
  • Strong computer skills in all Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.)
  • Experience project managing software implementations
  • Experience using Medhost systems applications desirable
  • Experience training or teaching clients to use software or technical product
Other Requirements:
  • Negative pre-employment drug tests
  • Criminal and MVR backgrounds meet our company hiring criteria

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