Serves as a key contact for CSG's Content Direct product(s) knowledge. Interfaces with internal staff, external clients and vendors. Works directly with clients to ensure the successful implementation of the Content Direct solution. Works on day-to-day operational issues as well as issues of more complex scope. Reports to the Client Implementation Manager regarding project implementation status and identification of any risks or roadblocks. Involved in helping to drive product designs and product evolution. Engaged in interdepartmental activities ensuring completion of project on schedule (and within budget constraints). Will travel up to 25% to client sites.
Bachelors Degree or Equivalent Experience required.
Ability to work independently while maintaining a team relationship.
Demonstrated effective written communication, interpersonal and presentation skills.
Ability and willingness to travel and work non-standard hours.
Excellent project management skills and client interfacing.
Ability to work under pressure and meet stringent deadlines
Proficient in SQL
Proficient in SQL Server Management Studio 2012
Experience with creating stored procedures and BI reports
Proficient in PHP
CSG Systems - 14 months ago