Technical Director
Ellucian. - Yellow Springs, OH

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Ellucian, the new company formed by the combination of Datatel and SunGard Higher Education, helps education institutions thrive in a dynamic world. We deliver a broad portfolio of technology solutions, developed in collaboration with a global education community, and provide strategic guidance to help education institutions of all kinds navigate change, achieve greater transparency, and drive efficiencies. More than 2,400 institutions in 40 countries around the world look to Ellucian for the ideas and insights that will move education forward, helping people everywhere discover their futures through learning. Visit us at

Position Responsibilities

Is there really a formula for happiness? We think so: Happiness = Ellucian
Creating solutions for Higher Education is our business and we do it well. The key reason why our company is successful is our employees. We learned a long time ago that happy employees are the most productive. Simply put, we are passionate about our employees and their success.

So, what makes you happy? Do you like being a part of a high energy team that likes helping others? Do you thrive on working in a fast paced environment? Our expectations are high, and we work hard – and we have a lot of fun in the process. It doesn’t hurt that we have amazing benefits too! We offer 3 weeks of vacation and medical benefits that start on your first day - and that’s just the beginning.

As Technical Director, you will be responsible for the management and direction of the small technical infrastructure team for managed service engagement at Antioch University. The Technical Director will also provide leadership and people care responsibilities for on-site and/or leveraged staff at the assigned client engagement. Whatever the responsibilities, you'll have lots of opportunity to make your impact at Ellucian.

You will add value by:

Business Planning
• Collecting, compiling, and submiting to CIO/Account Manager and practice managers the project status, issues, expectations, risks, and growth opportunities.
• Partnering with CIO/Account Manager (as applicable) on strategic account planning and consultative selling of business growth opportunities.
• Demonstrating ability to build relationships with the client and key stakeholders and become a trusted advisor.
Business Leader
• Maintaining awareness of the client’s needs and priorities.
• Utilizing all the resources within SGHE’s services organization (applicable practice areas) to satisfy the needs of the client.
• Successfully completing and/or overseeing client projects within their service line.
• Providing leadership and overall direction to site resources and/or leveraged resources in order to fulfill the client deliverables.
• Ensuring that all resources have and utilizing the necessary information, standards, methodologies & business processes to effectively and proactively meet the needs of our clients.
• Maintaining the project portfolio for the client site.
• Understanding the overall SGHE services delivery model and building effective working relationships with others both within and outside of SGHE.
• Establishing and managing effective governance over all client project and enhancement work to drive quality delivery and lessons learned.
• Forecasting and reporting staffing demands to applicable leadership.
• Establishing quality deliverables and measurements to monitor our delivery.
• Providing supervisory tasks for site staff supporting end-to-end delivery at client site.
• Representing to the customer (internal or external) and managing the execution of all IT service management processes.
• Providing performance review input to applicable Practice Manager for team members to improve performance of the team and development of the staff.
• Ensuring services are optimized for a healthy cost model and to achieve client satisfaction while managing to contractual scope.
• Ensuring timely, effective communication across teams as well.
Business Operations
• Accountable for ensuring we are meeting the Service Level Objectives.
• May assist in day-to-day production issues, act as escalation point to resolve urgent and/or complex client issues, and manage client expectations.
• Managing at a high level both client and employee satisfaction.
• Providing supervisory tasks for site staff supporting end-to-end delivery at client site.
• Inputting to and conducting internal training for team members or new hires.
• Ensuring all inter-dependencies across the service lines/teams are tracked and managed.
• Applying standards and researching/sharing best practices; learning new products and product enhancements and proactively shares knowledge with client; documenting and escalating gaps/weaknesses related to SGHE processes, products, training materials, documentation, and/or resource skills to the appropriate leader within SGHE.
Position Requirements
What we need from you:
• Desktop computing troubleshooting
• Networking knowledge
• Windows, MAC experience
• Customer service experience
• Multi campus experience is preferred
• Application experience
• Team development and management experience
• Solid business acumen
• Project management
• Large IT environment management (labs, classrooms, etc)
• Mobile device management (iphone, android, etc)
• Colleague experience is preferred but not required
• Web management

About this company
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Ellucian helps education institutions thrive in an open and dynamic world. We deliver a broad portfolio of technology solutions, developed...