Technical Help Desk Consultant
American Technology Services - Fairfax, VA

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Do you enjoy technology and providing clients with excellent customer service? Apply for our full-time Help Desk Consultant position today! This role serves as the centralized point of contact for all clients and provides support in regards to customer technology inquiries.

Primary Job Responsibilities include:
• Supporting various clients network infrastructure from our Fairfax, VA office
• Answering and responding to incoming calls, emails, faxes and self-help tickets from clients
• Providing remote hardware support: printers, desktops, laptops, servers, routers, switches, scanners, cell phones etc.
• Providing remote software support: operating systems, email, remote connectivity etc…
• Using our ticketing system, Autotask, to monitor the progress of tickets, communicating the status of the ticket to customers, and documenting the communication in the ticket

General Requirements Candidates Must Have:
• Directly related experience supporting help desk operations
• Experience with a ticketing system
• A "can do" attitude and "follow through" approach for solutions
• Excellent customer service practices
• Strong verbal and written communication skills with all levels of employment and technical knowledge bases
• Prior experience either consulting or in a professional services environment
• Ability to work individually and in team environments both internally and with clients
• Ability to lift and carry up to 50 pounds for moving computer equipment
• Favorable results on a Standard Criminal Background Check for employment

Technical Requirements:
• Windows Server 2003, 2008, 2010 with Active Directory
• Microsoft 2003 / 2007 / 2010 Exchange and other similar products
• Microsoft Office troubleshooting experience
• Backup software applications
• Monitoring software
• Remote support applications
• Remote troubleshooting
• Dell and HP Workstation/Server Hardware
• Technical Helpdesk

• Bachelor’s degree in a related field or equivalent work experience

Certifications that are a plus:
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified professional (MCP)
• Network+ Certification
• Security+ Certification
• Technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus

Work Location:
2751 Prosperity Ave, 6th Floor, Fairfax, VA 22031

Our help desk is open Monday to Friday from 7:00 a.m. to 7:00 p.m. You must be available to work during these hours, you'll be schedule to work 40 hours per week. Occasional overtime may be needed.

About American Technology Services:

ATS is a dynamic full service IT solutions firm that with a strong reputation for high quality services in four key areas:
• Network and infrastructure support
• Web site design and development
• Managed hosting services dynamic
• Information technology consulting

ATS offers you:
• A positive and collaborative work environment
• Small entrepreneur-type company culture
• “Big company” benefits
• Professional growth opportunities
• Training support and assistance programs to keep you and us up on new technologies
• Inspirational time for emerging technology research and development
• Encouragement to recommend new ideas for our clients and internal processes

What employees offer ATS:
• A positive attitude and solid work ethic
• High-quality performance
• Excellent customer service practices
• Ability to work creatively and stay abreast of the latest emerging technologies
• Ability to balance multiple projects and meet client deadlines
• Motivation to continue learning
• Willingness to mentor others and be mentored

Learn more about ATS and Apply Today at:

American Technology Services, Inc. is an Equal Opportunity Employer and supports a Drug-Free Work Environment.

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