Technical Help Desk Consultant
American Technology Services - Washington, DC

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We have an immediate need for a Help Desk Consultant to work in Washington DC. Candidates need to be individuals who strive for personal growth and success. We support clients in Associations, Financial institutions, and Professional Services Firms categories primarily. This role serves as the centralized point of contact for all clients and provides support in regards to customer technology inquiries.

We are a dynamic, full service IT solutions firm with a strong focus on high quality services in: • Network and infrastructure support • Web site design and development • Managed hosting services • Information technology consulting Primary Job Responsibilities include: • Supporting various clients network infrastructure • Answering and responding to incoming calls, emails, faxes and self-help tickets from clients • Providing remote hardware support: printers, desktops, laptops, servers, routers, switches, scanners, cell phones etc hellip; • Providing remote software support: operating systems, email, remote connectivity etc hellip; • Using our ticketing system, Autotask, to monitor the progress of tickets, communicating the status of the ticket to customers, and documenting the communication in the ticket General Requirements Candidates Must Have: • Directly related experience supporting help desk operations • Experience with a ticketing system is a plus • A quotcan doquot attitude and quotfollow throughquot approach for solutions • Excellent customer service practices • Strong verbal and written communication skills with all levels of employment and technical knowledge bases • Prior experience either consulting or in a professional services environment • Ability to work individually and in team environments both internally and with clients • Ability to lift and carry up to 50 pounds for moving computer equipment • Favorable results on a Standard Criminal Background Check for employment Technical Requirements: • Windows Server 2003, 2008, 2010 with Active Directory • Microsoft 2003 / 2007 / 2010 Exchange and other similar products • Microsoft Office troubleshooting experience • Backup software applications • Monitoring software • Remote support applications • Remote troubleshooting • Telecommunications / VoIP • DNS • Dell and HP Workstation/Server Hardware • Patch Management • Technical Helpdesk Education/Certifications: • Bachelor ’s degree in a related field or equivalent work experience • Certifications are a plus: Cisco Certified Network Associate (CCNA) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified professional (MCP) Network+ Certification Security+ Certification Technical degree such as MCP/MCDST Certification and/or Comp TIA A+ Certification a plus

American Technology Services - 2 years ago - save job - copy to clipboard