Technical Lead
Cognizant - Framingham, MA

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Key Responsibilities

The candidate will support the Operation, deployment and enhancement of a broad range of software applications, which includes commercial off-the-shelf and internally-developed software, site specific or globally deployed. They will interact closely with software application owners; software application administrator(s) and IT service delivery teams throughout the client of support shall have a broad range and cover Manufacturing systems, Quality systems and Operations systems.

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Bachelor's degree

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7 years Minimum IT experience

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Background in programming, systems design or configuration and development of enterprise applications support.

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Experience in Unit, integration, User, load testing and performance tuning, software application architecture, software development lifecycle (SDLC) and change management controls including knowledge and use for system documentation such as use cases, business process models, and entity relationship diagrams.

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Tibco tools middleware experience

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Excellent customer orientation and delivery focus with good end user perspective.

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Good communication and interpersonal skills.

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Ability to work effectively with team members and virtual teams (Operations, Solution owners, etc.)

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Desirable understanding of Computer Systems Validation.

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Provide business and technical solutions to help customers optimize use of solution

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Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system

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Maintain ownership of cases until resolution; drive other teams as needed and set customer expectations

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Perform problem characterization, reproduction, diagnosis, and root cause analysis

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Configure customer systems to meet requirements

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Author Knowledge Base Articles / Technical Notes

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File enhancement requests and work with product management to translate business needs to product requirements

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Meet individual case management, SLA, goals

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Experience with applications such as, serialization IT systems, Sparta systems, Trackwise application, Success factors Software, IndySoft's Gage Insite software and/or BlueCielo's Meridian, EDMS Software.

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Team player, comfortable working with disperse groups across the globe

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Become a subject matter expert in application technology and apply it to MQO customers' business processes

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Integration technologies such WebMethods experience, Oracle DB training and/or certification, Knowledge of SQL programming, query tuning, development of database alert scripts, monitoring and UNIX shell programming.

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Enterprise application software used within life science companies, Quality Operations environments, Integration broker technology such as Tibco, Project management skills, Experience using development and support tools, Experience developing and integrating application based KPIs measures and scorecard.

People Interactions

  • Within own team or department at operational level.
  • Contact with user/customer at peer / first /middle management level.
Cognizant (NASDAQ: CTSH)

is the fastest-growing global IT services and business process outsourcing solutions provider, headquartered in Teaneck, N.J. Cognizant’s single-minded passion is to dedicate our global technology and innovation know-how, our industry expertise and worldwide resources to working together with clients to make their businesses stronger.

Today with over 50 delivery centers worldwide and over 111,000 employees as of March 31, 2011, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500, and is ranked among the top performing and fastest growing companies in the world.

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Cognizant is an Equal Opportunity Employer M/F/D/V

Qualifications

Engineering / science graduates with 2-4 years of experience

Cognizant - 14 months ago - save job - block
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About this company
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Cognizant Technology Solutions remains mindful of the state of your technology. Cognizant provides application maintenance services,...