The Oracle Applications Technical Manager is responsible for the performance, functionality and reliability of the Oracle EBS consisting of Financials, Service contracts and Order to Cash modules. This position manages Technical and Functional Oracle Specialists. Ensures 24x7 application software availability in support of mission critical business requirements. Functions in both development and support role for new and improvements/implementation projects. Works with the management team to establish strategies and priorities for the overall enterprise by analyzing and understanding the current and future applications needs in order to formulate and recommend technology plans to keep pace with the business demands.
Manage team to provide on-site and on-call Production support, in order to resolve application issues in a timely manner.
Prior support and maintain Oracle Financials, CRM and Order to Cash applications
Prior experience with Production Support operations and procedures, and define procedures based on corporate policy and compliance
Assist with the planning of application changes, and installation of upgrades and new releases. This involves interacting with IT, Business and Product teams
Ensure service level availability of the Oracle applications and related interfaces
Design, Develop, Test and implement application extensions and enhancements.
Develop, document and enforce application standards and procedures
Review Functional/Technical Design and implementation documents.
Work with cross project teams to resolve technical performance issues/bottlenecks (e.g., data center, security, network, storage, application)
Provide on-call support and break/fix/enhancement activities to resolve application issues
Ensures overall success of a wide range of projects of varying levels of complexity, including project initiation and planning, testing, implementation, and closeout.
Establishes and maintains positive business relationships with managers and staff in their functional areas, demonstrating a thorough understanding of the business, their processes, and their priorities, and ensures that system functionality and performance meet current and future business requirements.
Interacts with the business users to understand their business needs.
Serves as the Project Manager for the business, as well as engage in vendor management for projects requiring in-depth systems expertise.
Creates quality project plans, manages dashboard reports, issues lists, risk logs, cross-functional team requirements and group presentations.
Provides the technology vision and leadership to support the organizations overall strategic vision, mission, and culture.
Develops and enforces policy and procedures to ensure the protection of the organizations IT assets and the integrity, security, and privacy of information entrusted to or maintained by the organization.
Participates in the analysis, review and evaluation of documentation and business processes related to defining projects to a set of manageable tasks.
Carries out all responsibilities in an honest, ethical, and professional manner.
Performs other duties as assigned.
Ability to work effectively and manage priorities in a fast paced environment.
Strong analytical and troubleshooting skills.
Must be comfortable in matrix management environments and work effectively with others in managing complex issues
Experience with an organization with a key 24 X 7 reliance on its applications
Must be customer focused; possess excellent communication skills both written and oral; along with strong analytical, problem solving and troubleshooting skills.
Proven experience in design, development, implementing and supporting Oracle Financials, Order to Cash, and CRM applications.
Must have experience with Financials, Order Mgmt., Adv. Pricing, Service Contracts, CRM Foundation, Install Base, Quality, Pricing, Adv. Pricing, TCA Customer Model iProcurement, iReceivables, iPayables.
Proficient in Oracle E-Business Suite 11i Technical foundation and table structures
Proficient in functional knowledge of Oracle EBS Financials, Order to Cash, Service contracts. CRM Applications and all associated modules.
Proficient in ER Design, SQL, PL/SQL, SQL Tuning.
Experience with Oracle Applications Technology foundation, Oracle Forms, Reports, Workflow, XML Publisher and Oracle EBS Tech Stack tools
Experience with Application Object Library (AOL), Concurrent Manager and Flexfields.
Proven experience in designing and developing CEMLIs (Configuration/Customization, Extension, Modification, Localization and Integration)
Experience with OA Framework, 11i Forms Personalization, Oracle JDeveloper, Self Service web forms.
Experience with Software development life cycle and ITIL best practices.
Experience working with Oracle application APIs, conversions and interfaces programs
Flexible, self-directed and motivated individual, able to accommodate to shifting priorities.
Project Management Experience and Project leadership skills including resource management, project planning and tracking, estimating, risk analysis, sponsor relations, status communication, problem identification and resolution
Understanding of Business Processes utilizing Oracle Application Flows across the E-Business suites.
Experience in managing application package acquisition, integration and implementation as well as new development.
Ability to analyze and interpret comprehensive business processes, complex problems, operational needs, perform in-depth work analyses, and develop computer-generated flow charts.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Strong collaboration skills and ability to deal effectively in a team environment, group facilitation, mediation, and conflict resolution skills.
Ability to organize resources, establish priorities, demonstrate discipline and independent judgment.
Successful Customer facing experience and effective team collaboration.
Experience using Oracle 10g database technology is highly encouraged. Experience with Oracle E-business Release 12 will be a plus.
Must be a team player and be willing to work along side technology staff to get the job done.
An ideal candidate will be committed to the values, mission, and goals of PR Newswire.
Education and experience equivalent to:
Bachelors degree from an accredited college or university in computer science, information systems, or a business related field with 8-10 years experience related to the duties and responsibilities specified.
Proven track record in configuring or supporting Oracle applications.
This position requires completion of most work functions in a general office environment. Some work and meetings may require some evening and weekend participation.
PR Newswire is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, sexual orientation, disability or veteran status.
At UBM plc, we invite you to be part of an organisation that is committed to building a diverse and inclusive culture and to being a responsible, sustainable business. UBM is proud to be an equal opportunity workplace and an affirmative action employer.
PR Newswire is the premier global provider of multimedia platforms that provides end-to-end solutions to produce, optimize and target content to all their key audiences.
Phone: +1 201 360 6000
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