Technical Operations Supervisor
Suddenlink - Kingwood, TX

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Under general supervision the Suddenlink Technical Operations Supervisor II provides support and development to broadband technicians with primary focus the maintenance and repair of the broadband transport and distribution network. Works with other members of the management team to develop and implement strategic plans to achieve department goals. Responsible for all installation and fulfillment activities and network maintenance and repair activities which contribute to customer satisfaction.
ILLUSTRATIVE ACCOUNTABILITIES
• Provides quality internal and external customer service surrounding the Company values
• Supervises plant maintenance function
• Serves as role model for subordinates in all areas of the business
• Actively supports the training and development of subordinates
• Promotes safety awareness among employees and assures compliance with safety regulations and reporting. Ensures that subordinates have proper safety equipment and follow safety policies. Ensures that disciplinary action regarding violations of safety policy are enforced
• Supports and drives the development of the technical operations sales culture
• Interviews, coaches, trains, monitors and evaluates broadband technicians fostering a team environment
• Spends majority of time in the field observing, supporting and developing technicians. Rides with BBTs to monitor and assess technical performance and quality
• Assures the quality of preventive maintenance and repairs meets company standards and customer expectations
• Assures network outages are addressed and resolved with timeliness and repairs meet company and regulatory standards
• Assures the completion of scheduled work by overseeing daily activities
• Assures network outages are addressed and resolved with timeliness and repairs meet company and regulatory standards
• Provides direction and participates in the repair of escalated technical issues
• Helps resolve complex customer issues
• Manages tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations
• Monitors system key performance indicators, and manages operations to meet or exceed system goals
• Manages inventory control and maintenance by performing vehicle, tools and materials inspections for BBTs
• Manages day-to-day fleet operations
• Performs other duties as assigned
ESSENTIAL JOB FUNCTIONS
• Ability to communicate in person and by telephone
• Vision ability: close vision, peripheral vision, and ability to adjust focus; ability to differentiate between different sizes and colors of wires
• Hand and finger dexterity to carry and to use tools and equipment as necessary
• Ability to work while standing 50 - 70% of the time
• Ability to work in confined spaces such as crawlspaces and attics by crawling, bending, reaching, twisting
• Ability to carry, climb and operate extension ladder, (approx. 28 ft high and 75 pounds). Accommodation with 50- pound maximum lifting is available.
• Ability to lift up to 75 pounds. Accommodation with 50- pound maximum lifting is available.
• Ability to climb poles using gaffs, hooks and climbing belt as needed
• Ability to drive Company vehicle in a safe and responsible manner
Position Requirements
JOB QUALIFICATIONS
• High school diploma or equivalent
• Ability to apply leadership skills effectively
• In-depth knowledge of broadband network technology, maintenance and repair
• Knowledge of basic mathematics and electronics
• Skill in using a Windows-based computer
• Ability to comprehend and operate appropriate testing equipment (e.g. signal level meters, ohm meters)
• Ability to prioritize and organize effectively
• Ability to work independently and with others
• Appropriate valid driver’s license and driving record within Company standards
• Bi-lingual proficiency preferred in some locations
WORK EXPERIENCE
• Field experience with broadband network maintenance and repair
• Field service experience with broadband installation
• Customer service and sales experience preferred
WORKING CONDITIONS
• Work indoors in poorly ventilated areas such as attics during extreme heat
• Work performed near power lines and electricity
• Work, including travel, outdoors in adverse weather conditions day or night
• Exposure to dust, dirt, noise, insects, cleaning solutions

Suddenlink - 18 months ago - save job - block
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About this company
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Cequel Communications, which operates through subsidiary Suddenlink, provides cable TV, high-speed Internet access, and phone...