Technical Project Manager (REQ02406)
dunnhumby - Cincinnati, OH

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The Company:
dunnhumby is the premier loyalty marketing agency in the world. We put genius into making sure our clients and our people get to know and treat their essential customers better than anyone else. We work with leading retailers, such as Tesco, Kroger, Macy’s, Casino, along with their suppliers, Procter & Gamble, Unilever, Kraft, Sony, Estee Lauder, to put the customer at the heart of their decisions.

Core Delivery is the shared services organisation of dunnhumby which serves and supports 7 dunnhumby businesses (markets) and over 20 retail installations globally. We create and operate standard and flexible technology platforms which support a suite of products delivering business solutions for our retail and manufacturer clients.

Core Delivery serves the markets who in turn serve our clients. Core Delivery must deliver value to the markets. Value is defined as our markets benefiting from a shared services function versus having to manage and create such capability on its own. As a result, each market should benefit from lower costs, collective thought and greater innovation.

Overall purpose

The purpose of this role is to plan and manage projects within the IT Infrastructure Workplan, ensuring smooth running and delivery of these projects and adherence to best practice project management. The role is measured on successful delivery of projects to the agreed scope, budget, time and quality.

Key Responsibilities

You will be a Project Manager responsible for the delivery of infrastructure projects that deliver change to production infrastructure and associated test and development environments. Key technologies that will be involved in your project working alongside technical experts on: Oracle Exadata; Cisco network; VMAX storage; SAS; Windows 7 and Office 2010; Exchange; Cisco Unified Comms; Isilon.

Project Manager will be responsible for all project stages from initial business case through to implementation.

To oversee, communicate on, and manage all assigned projects on the IT Infrastructure workplan.

To ensure that there is common commitment to deliverables, by acting as the “glue” between different IT team members and across core and the wider business where required.

To manage dependencies across all stakeholders and contributors, within a project and between projects

To identify potential risks and issues, and resolve or escalate with advice on options

To act as focal point for defining, implementing and maintaining processes, standards, controls and measures

To deliver reporting of the status of each project, thereby providing centralised visibility and effective status communications to internal business/ stakeholders.

To establish and maintain the project time reporting structure in support of programme reporting, estimation and budgeting.

Travel to other dunnhumby sites globally as per project needs.

To keep abreast of dunnhumby and external project and programme management best practice and ensure that all teams are using the best tools and processes available.

Main Contacts

Internal: Other IT team members, Resource & Asset Management team, Project Sponsors, Head of IT



Experience of the project lifecycle, ideally in an IT and delivery environment

Practical IT experience (worked in an IT team in some capacity)

Worked in an Infrastructure environment

Have demonstrable experience of managing all stages of an infrastructure project (solution definition, business case, initiation, design, build, testing, implementation, closure)

Accurately forecast budget and resource utilisation

Have experience of managing 3rd party suppliers and vendors

Experience of data Centre projects, office Infrastructure setup or relocation and system upgrade projects.


Detailed expertise or training in dunnhumby relevant technologies

Knowledge of and training in project management principles, tools, techniques and processes



Good communication / interpersonal / influencing skills.

Adaptable and flexible.

High energy and self-motivation.


Able to cope with both big picture and rigorously-detailed views.

Culturally aware / sensitive.

Required Skills

About this company
8 reviews
dunnhumby is the world’s leading customer science company. We analyse data and apply new insights from more than 400 million customers...