NCI: The Technical Receptionist & Training Support Specialist ( Technical Training Specialist ) serves as the front-face of our program at our training facility in Washington D.C. The Receptionist serves as the primary point of contact for our students, instructors, and other visitors on our client-based training program. This position requires a multi-tasking individual that is able to address training inquiries by phone, email, and in person, along with coordinating training related activities including online student registration, and the setup and breakdown of classroom materials.
Highlights of Responsibilities:
Serving as the primary receptionist and POC for guests at the front desk, including students, instructors, and visitors.
Answering the main phone number, main email inbox, questions and inquiries from students, instructors, and staff.
Providing information on courses offered including coordinating class rosters and final grade results.
Physically setting up classrooms with training materials including course binders and course materials.
Physically breaking down classrooms and cleaning up training materials including courses binders, materials, and any leave behinds.
Planning and reports that include up-to-date training requirements and calendar information for classrooms.
Using our online training system to register students, research on courses and student history.
Ordering (purchase requests) and shipping courseware materials for printing and manage book distribution, along with any in-house printing needs.
Inventory Management Tracking capabilities to track all software, hardware, and other assets in the training center
2+ years experience in similar technical environment with excellent phone skills and communication skills
Ability to multi task (answer multiple phone lines, respond to in person inquiries, respond to emails, fax, print, etc).
Proficient in Microsoft Office Products including Powerpoint, Word, and Excel.
Willing to learn and use daily, customized training software for reporting, student registration, and accessing course materials such as student rosters.
Ability to be cleared at a Background Investigation level and then a Public Trust level.
Preferred Education and Experience:
Active Public Trust.
Preferred government contracting or government experience in a technical environment such as training, human capital, human resources.
Ability to work well in a dynamic team environment.
At NCI, we’re more than just a paycheck…
We offer significant opportunity for growth at NCI – Adding more and more employees and company locations nationwide, we continue to seek top talent to ensure our path of innovation, growth and unmatched customer experience. We reward our employees with competitive compensation, flexible time off, retirement plan with company match and much more…
MEDICAL/DENTAL/VISION PROGRAMS - NCI offers three medical plan options to meet the personal health needs and budgets of our full-time employees and their families. All plans provide our employees and their eligible dependents with major medical and prescription drug coverage. The dental plan provides coverage options so as to ensure our full-time employees and their eligible dependents are able to follow a regularly scheduled program of dental care with their providers of choice. A vision maintenance plan offers a cost-savings option for our full-time employees and their families in need of comprehensive annual eye exams, prescription glasses, and contact lenses.
STOCK & WEALTH - NCI’s 401(k) Profit Sharing Plan is eligible to all full-time and regular part-time employees. Employees may elect to have contributions invested in any of the 15 different investment funds, five retirement-date-based funds, or three different portfolio options available under the plan. The company matching contribution is equal to 50% of employee elected pre-tax contributions up to 6% of eligible pay, subject to the IRS maximum.
LIFE INSURANCE - NCI provides company paid Basic Life/ AD&D Insurance Coverage. The basic coverage benefit is equal to one times (1X) an employee's annual base salary. Employees may also opt for a generous flat rate insurance coverage. For coverage above the company-provided limits, employees may purchase supplemental insurance coverage for themselves and their family members.
WORK/LIFE BALANCE - All employees are eligible for additional programs including Paid Time Off (PTO).
It is your turn… Choose your career path and become part of the NCI team where you will be valued for your unique skills and capabilities and where you will be rewarded for key contributions to NCI and our customers.
- Flexible Spending Programs
- Employee Assistance Program (EAP) for employees and their immediate family
- Health Club Reimbursement through NCI’s Wellness Program
Make the commitment and take the next step towards joining the NCI Team. Our application process will take approximately 5-10 minutes to complete.
If you do not meet the minimum qualifications for this position, please review our current openings now and in the future. Thank you for your interest in NCI!
It is the policy of NCI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, sexual orientation, disability or veteran status.
The information above has been designed to indicate the general nature and level of work performed by employees within the classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
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