Technical Services Specialist IV
Comdata - Brentwood, TN

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Comdata, a wholly-owned subsidiary of Ceridian Corporation, is known for creating value for customers through innovative electronic payment solutions. Founded in 1969 and headquartered in Brentwood, Tennessee, Comdata has more than 1,200 employees in the United States and Canada. As an issuer and a processor, the company provides fleet, corporate payment, virtual card, and prepaid solutions to over 25,000 customers, enabling more than $31 billion in transactions annually. Comdata captures and reports detailed transaction data, giving customers unprecedented control over their expenses. In 2012, Comdata joined forces with Stored Value Solutions (SVS) to offer an expanded suite of prepaid gift card and loyalty solutions. Annually, the combined company enables $42 billion in payments volume and produces 580 million cards.

Job Summary

The Technical Services position is responsible for assisting with all technical aspects of customer merchant and third party interfaces to ensure satisfaction and effective use of products and services. This may include internal and external service and sales support. Associates may be assigned to support a specific type of technology or to a pool of customers or to a specific customer base for support and/or data transfer, connectivity and transaction processing. This position may respond to service tickets, inbound emails and phone calls and work directly with clients to provide day to day account support, problem resolution, research and analysis.

Job Responsibilities:
  • Create project plans and manage special projects in collaboration with Sales, Customer Relations, Technical Services and/or IT
  • New account implementations or procedures
  • Customer reporting (including documentation)
  • System to service conversions, upgrades and sunsets
  • New product launches and automation initiatives
  • Handle customer escalations from the Level III role
  • Provide technical, help desk and implementation support to both internal and external customers through phone, e-mail and chat interactions
  • Support and handle questions and escalations from Technical Representatives, resolve complex issues, approve orders, resolve and close help desk tickets, monitor connectivity and other real-time customer needs and offer after hours on-call support
  • May work with other individuals within the company to move signed accounts into revenue production status
  • Escalate issues to other resources inside and outside of company
  • Assist with user acceptance testing
  • Support new product and equipment on-boarding and documentation
  • Complete remote installs

    Qualifications:
  • 6+ years of experience in the field or a related area
  • Experience in a fast paced customer relations or technical support role
  • Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple tasks
  • Experience managing difficult customer issues in a professional manner
  • Demonstrated, broad knowledge of multiple systems and connectivity options (POS, PC, mid-range, mainframe hardware and operating systems)

    We thank all interested candidates however only those selected for interviews will be contacted.

  • About this company
    76 reviews
    Comdata is a proven leader in corporate payments for a wide range of industries and some of the nation's most-recognized brand names. Our...