Healthcare Software Support Analyst
Net.Orange - Dallas, TX

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Net.Orange (a NANTHealth company) is an innovative healthcare technology company that enables the rapid deployment of virtually integrated healthcare delivery models including role-based workflows for all stakeholders including physician practices, hospitals, employers and patients. The company's patented clinical Operating System (cOS) leverages existing legacy systems, and prepares the stakeholders to thrive in a value-driven accountable healthcare environment, regardless of the payment model.

We're looking to hire a Healthcare Software Support Analyst to join our IT/Support Team in Dallas!

Duties and Responsibilities
  • Provide both external and internal support of Net.Orange applications, 3rd party components, and key systems
  • Develop expert understanding of Net.Orange applications and customer implementations
  • Own and drive the resolution of application and IT issues, communicate the status, perform root cause analysis, and provide post resolution reporting
  • Monitor application and system alerts and attend to them proactively
  • Limited travel to North America customers and prospects for support as required
  • Provide after hours support as required
Technical Skills
  • Application support experience with web based SaaS and/or enterprise applications using JAVA, JBOSS, Tomcat, Jasper, Alfresco, or similar components.
  • Support or sysadmin experience with Linux and Windows operating systems
  • Experience with databases (Oracle, MySQL, SQL Server), solid query skills
  • Scripting skills in BASH/shell or other scripting languages
  • Ability to troubleshoot PC hardware; scanners, email, etc.
  • Ability to maintain and configure network equipment, firewalls, VPN, etc.
Additional Skills Desired
  • Familiar with electronic messaging, EDI, HL7, Mirth, etc.
  • Experience with one or more types of medical software and related standards: PACS, DICOM, EMR, EHR, Medical Billing, Clinical Solutions, Clinical Trials, HIPAA, etc.
  • Experience with monitoring tools such as Nagios, Applications Manager, Cacti
  • Experience with Active Directory
  • Experience with network security, log monitoring, and compliance reporting.
Education & Experience
  • Bachelor

's degree in Computer Science or related field preferred 5 years of hands-on, client-interacting technical support is preferred

Net.Orange - 15 months ago - save job - copy to clipboard
About this company
Net.Orange is an innovative healthcare technology company that enables the rapid deployment of virtually integrated healthcare delivery...