Working from a standard protocol, utilizing a documented process to respond to customer issues.
Successfully resolve simple technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
Working remotely via telephone, email, e-chat, etc. to respond to first level technical issues.
Respond to service, product, technical, and customerrelations questions on subjects such as features, specifications, and repairs on current and iscontinued products, parts, and options, based on customer entitlement (for example warranty)
Work is regularly reviewed by Supervisor or Team Lead.
Education and Experience Required:
High school education or equivalent.
Up to 6 months of prior general experience, or equivalent college level Education, required.
Knowledge and Skills:
Customer service experience (demonstrated basic experience in customer facing role either remote or face to face).
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming).
Familiarity with computer technology (Office applications, and Internet browsers, as well as basic computer)
Articulate in standard written and verbal communication skills.
Demonstrated knowledge of problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported. (English, Spanish, French).
Demonstrated basic experience in a phone based remote role.
Previous automotive experience in customer service, dealer systems, or dealer operations preferred.
United States-Michigan - Pontiac
HP - 17 months ago
Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...