Technical Solutions Rep V
Mindlance - Pontiac, MI

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Job order - 5857311-1
Title - Technical Solutions Rep V
Location Pontiac , MI
Duration - 02 Year
Send resumes to rajps@mindlance.com

CANDIDATE MUST BE FLUENT IN FRENCH CANADIAN - SPEAK, READ & WRITE

Technical Support Representatives handle inbound calls, outbound calls, email, incidents, and requests to provide hardware and software support to resolve system/application administration and configuration issues for our client. Representatives are responsible for trouble-shooting system administration issues such as installation of software, managing operating systems, root cause analysis, system boot procedures, and backup & restore procedures. All candidates must have the ability to support flexible work hours (24x7), as business needs dictate employee schedules.

Shifts cover 7/24 and will support the client's entire desktop computing infrastructure.

Each candidate will be required to complete general classroom training and OJT (On the Job Training). These two methods supply an overview and processes for troubleshooting and general training on the use of proprietary systems and processes.

In addition, all applicants should possess a strong knowledge of enterprise computing, networking, software, operating systems, hardware configuration, and application troubleshooting. Excellent written and oral communication skills are a must and will be tested. Experience on a technical support desk is preferred.

Education and Experience Required:
High school education or Equivalent.
Minimum of 6 months to 1 year general experience, or equivalent college level education.
Experience providing technical support to large enterprise environment
Must have great attendance, attitude, reliability, ability to multitask, be a team player, call center experience and an outstanding customer service track record.
Tech supported:
o. Windows; XP, Vista and 7
o2. Microsoft Office (Excel, PowerPoint, Outlook)
o3. Lotus Notes
o4. Mainframe Applications (JCL, ACF2)
o5. Outlook
o6. Messaging and Mobility (i.e Communicator, integration with Blackberry and email client)
Knowledge and Skills:
Articulate in excellent written and verbal communication skills.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
Demonstrated problem solving skills
Accuracy in data entry
Experience in a phone based remote role, e-support, e-chat, or similar.
Familiarity with computer technology
Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems

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