Under direct supervision of a Group Manager, directs the daily workflow assigned to specific technical work section(s), including work assignments and result review. Monitors the competency and performance of employees in providing diagnostic testing within the scope of the work section. Ensures that procedures and methods are performed according to section protocol, including quality control parameters and result reporting. Provides technical expertise in the use, calibration, maintenance, and troubleshooting of all laboratory instruments, equipment, reagents, and procedures. Performs routine and specialized procedures as necessary. Meets the objectives of ARUP Laboratories by maintaining high standards of quality, efficiency and economy.
For New York Testing, a Technical Supervisor is required to have six years experience. Until the experience requirement is met, the co-signature by the qualified Group Manager for any official documents is required.
This position reports to the Group Manager, Technical, who in turn reports to the Division Manager or the Director of Technical Operations.
1. Directs the daily workflow assigned to the specific technical work section. Provides coverage for absence of testing personnel due to illness, vacation, 7/7 absences, or authorized LOA.
2. Reviews scheduling needs of the department. Provides a timely written schedule for all employees. Ensures bench coverage as necessary to provide adequate staffing to meet service needs. Reviews time and attendance sheets and submits to payroll by the defined deadline. Provides summary of deviations, problems and overtime to Group Manager, as needed. Enforces the ARUP time and attendance policies.
3. Interviews and recommends qualified individuals for positions within the section, following all guidelines and policies of ARUP.
4. Appraises and evaluates employees at six (6) months for new employees and on an annual basis thereafter. Every employee will have at least one performance evaluation per year.
5. Provides and documents initial counseling at the bench level as necessary. Provides input to the Group Manager for subsequent counseling or disciplinary action.
6. In conjunction with the Teaching Specialist, ensures new and existing staff are properly trained in all technical and safety procedures. Completes competency testing on all employees before they are allowed to work independently; semi-annual for new employees and annually thereafter. Enforces ARUP policies.
7. Communicates effectively with staff. This includes holding regularly scheduled staff meetings at least bi-monthly. Minutes of these meetings are to be prepared and distributed to all staff within one week of the meeting, with a copy to the Group Manager.
8. In conjunction with the Teaching Specialist, ensures that continuing education and staff development activities are available to all employees on a regular basis.
9. Motivates employees to maintain a positive professional productive safe work environment.
1. Writes and updates SOPs (technical procedures). New procedures will be written and old procedures updated on an ongoing basis. SOPs will be written and in place prior to any procedural changes. Provides technical input as needed. All SOPs will be co-signed by the Group Manager.
2. Develops and maintains expertise in the section computer database and provides help to update the LIS database and User’s Guide as needed and at least annually.
3. Ensures test cost accounting, CPT coding, LOINC coding are accurate and up to date.
4. Ensures test history files are accurate and up to date.
5. Maintains adequate supply inventories to meet or exceed TAT; performs and/or coordinates quarterly inventory counts.
1. Updates personal skills and knowledge to remain current and become efficient and proficient in the position.
2. Consults with the Medical Director(s) regarding technical issues when appropriate.
3. Develops and maintains scientific and technical expertise in the given laboratory areas. Contributes to lectures and staff in-service sessions. Provides at least two in-services per year. Contributes to written publications as required.
4. Reviews and initials proficiency testing results when received. Assists with problem resolution follow up reports
5. Assists in continued instrument and/or testing method correlation validation and troubleshooting of tests as needed.
6. Performs bench work as assigned.
QA/QC/Client support (10%)
1. Receives and handles complaints. Reviews pertinent information; performs or assigns additional investigation as necessary. Reports complaints and occurrences to the QA/QC Specialist for tabulation, trending, and tabulation on the monthly QA report. Follows up as needed to assure that problems are corrected.
2. In conjunction with the QA/QC Specialist prepares and monitors procedures and schedules for quality control, equipment and instrument maintenance. Reviews and initials quality control and preventative maintenance records as defined by SOP. Ensures with the QA/QC Technologist that testing frequency and results comply with all regulatory guidelines. Enforces compliance.
3. Provides for review of patient testing results daily. Ensures any associated quality control issues are resolved.
1. Assists the Group Manager by providing input for Strategic Planning, annual budget, and Standards of Performance. Recommends merit increases. Reports budget variations and workload fluctuations to Group Manager. Meets all deadlines in providing requested information. Ensures all official documents are co-signed by the Group Manager.
2. Participates in committees, task forces, and improvement teams as defined.
Change Control and Implementation (10%)
1. Assists with the complete instrument and/or testing method correlation prior to anticipated implementation. Follows change control procedure as outlined in SOP. Communicates changes to staff in an effective and timely manner. Ensures that competency documentation is completed with each change.
2. Assists with section and corporate initiatives as defined.
3. Communicates changes in a timely manner and educates on the need for the change. Ensures changes initiatives are implemented in an orderly process.
· Bachelor’s degree with the educational and ASCP certification requirements of a Medical Technologist, Categorical certification, Cytotechnologist, Histotechnologist, or Certified Pathologist Assistant
· ASCP Certification
o Certification must be applicable to the area(s) of responsibility
· Four years post Bachelor’s high complexity clinical laboratory experience
· Non-New York qualified until six years of post Bachelor’s high complexity clinical laboratory experience or four years experience and a Master’s degree in relevant area is achieved
· Six (6) years pertinent clinical laboratory experience with at least two years spent working under a director at the doctoral level or four years clinical laboratory experience and a Master’s degree in relevant area
· Experience demonstrating increasing levels of responsibility
Physical and other requirements
· Regular and reliable attendance
· Excellent customer service skills
· Ability to work well with others
· Ability to work long hours and take call as needed
· Must be able to lift 10 pounds
· Must be able to sit and/or stand for extensive periods of time
· Ability to communicate effectively in English, both written and verbal
· Fine motor coordination
· Good visual acuity which may include color perception in some departments
· Involves judgment in planning work, assessing results, solving problems, and taking or recommending action
· Ability to organize work, to meet deadlines, and to work under stressful condition
· Absolute integrity in the accurate identification of samples, test performance, and reporting of results
· Continual assessment of current literature
ASCP Molecular Certification required. Some evening and weekend work is required.
ARUP Laboratories - 2 years ago
The good folks at ARUP Laboratories don't grow pale at the sight of blood. The clinical reference lab performs tens of thousands...