Technical Support Analyst
Information Technology (IT) - Englewood Cliffs, NJ

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As a Technical Support Analyst, you will be part of an onsite Client Services technical support team.

  • Provide technical assistance, guidance, troubleshooting and repair through Level 2 support and work with internal experts and vendors to resolve Level 3 issues.
  • Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce.
  • Provide on-the-spot training to end users.
  • Consult with and make recommendations to IT on selection of hardware and software products to address business requirements while maintaining published IT standards.
  • Consult with internal IT teams to represent client’s technical interests for project planning and standards development.

    Qualifications/Requirements
  • Minimum of 5 years experience providing direct end-user support for a fortune 500 company in a Microsoft Windows and Macintosh environment.
  • Experience support mobile devices Blackberry \ IOS
  • Experience with Citrix Desktop Support environment
  • Demonstrate strong customer service attitude and demeanor
  • Ability to work flexible hours and tight deadlines
  • Ability to work well under high pressure, time sensitive environment
  • Ability to work within established standards and guidelines
  • Outstanding analytical/troubleshooting skills
  • Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable
  • Strong oral and written communication skills
  • Good team player
  • Professional attitude
  • Ability to travel (minimum 5% annually)

    Desired Characteristics
  • Project management skills and experience
  • Bachelor’s Degree in Information Systems/Computer Science related field preferred.

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  • NBC Universal - 17 months ago - save job - block
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    About this company
    Emerging Health Information Technology is a wholly owned subsidiary of Montefiore Medical Center. Emerging Health IT, a healthcare IT...