Technical Support Engineer, Steam Turbine Generator
Toshiba 797 reviews - West Allis, WI
Full-time, Contract

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BSME/BSEE and/or a minimum of 10 years of experience in the US power industry preferably in rotating apparatus.
Experience in the design, application or repair of generators
Previous experience working within a Customer's organization or closely with Customers is a significant benefit.

Toshiba International Corporation (TIC) is a Toshiba America Inc. Group Company, and is a wholly owned subsidiary of Toshiba Corporation. TIC is comprised of three divisions: the Industrial Division and the Transmission and Distribution Systems Division, both of which are headquartered in Houston, Texas, and the Power Systems Division headquartered in San Francisco, California. For over 40 years, TIC has upheld the tradition and reputation of our parent company. While each division markets its own unique products, all share main ideals: innovative technology, superior quality, unmatched reliability, and dedicated customer service.

The Power Systems Division, one of the biggest in-house companies in Toshiba, is a leading manufacturer of heavy electrical apparatuses with a worldwide sales/service network. The North American operation of the Power Systems business operates out of four offices: the San Francisco, CA office, the Littleton, CO office, the West Allis, WI office and the Chadds Ford, PA office. As a leading electric equipment manufacturer, Power Systems has globally supplied steam turbine generators to both the regulated and non-regulated electric markets within North America since 1967.
In addition, Power Systems has provided reliable, innovative, and environmentally friendly products, services, and energy to the marketplace for more than 100 years. Critical functions such as proposal reviews and preparation, application engineering, logistics, project management, inventory, training, and after-market support are all performed between these four offices.

Job Summary:
The OEM Technical Support Engineer (TSE) provides technical support to the OEM Service Managers. This position will focus on the technical support of steam turbine generators. The TSE utilizes a high degree of product knowledge to support the OEM Service Managers in guiding repairs, administering quality assurance, applications design and establishment of standards.

The TSE will also support customers through emergency situations as well as providing technical services that promote the proper maintenance and reliable operation of Toshiba power plant. This support will predominantly be technical, but depending on the candidates background could also include the preparation of estimates and proposals, along with the contract administration of projects.

The OEM Technical Support Engineer will be expected to help drive the business forward by understanding Customer's needs and working to provide appropriate solutions. This can include the provision of hardware and services to Customers including Technical Support Spare Parts, Hardware Upgrades and Outage Services (supply of specialist TAs, Outage Planning, etc.).

The development of strong links and relationships with TSB colleagues will be essential in effectively and efficiently performing this role.

Principal Duties and Responsibilities:
• Serve as the primary Point of Contact (as allocated by the OEM Service Manager) during Customer's emergencies in the particular areas of expertise.
• Work with the OEM Service Manager to develop long-term relationships with the Customer's Operators / Engineers / Managers.
• Provide paid Technical Support Services to each Customer through Technical Support Agreements (such as Outage Planning or Parts Inventory Planning).
• Support the OEM Service Managers to ensure that Toshiba maximizes all opportunities to negotiate and develop contracts on Toshiba STG installed equipment, or in the event of open Request For Quotations secure those contracts.
• Contract Administration

About this company
797 reviews
Toshiba America, Inc. (TAI) is the spitting image of its old man. The holding company, a subsidiary of high-tech titan  Toshiba, handles...