Technical Support Engineer
Apsalar Inc - San Francisco, CA

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Job Description

Technical Support Enginee r

Apsalar provides mobile measurement & user intelligence solutions for enterprise marketers, allowing them to effectively measure mobile marketing efforts and lifetime value. With Apsalar, app marketers can also unify their user data to enrich mobile user profiles, analyze their most valuable mobile audiences and segment them for retargeting or monetization.

In addition to being an original Facebook Mobile Measurement Program (MMP) partner, Apsalar boasts 300+ publisher/network/technology integrations. Over 35,000 apps have installed the Apsalar SDK, reaching over 1.5 billion mobile devices. As an independent mobile measurement provider – we never sell our clients’ data or use it for media buying.

Based in San Francisco and with offices across the U.S., Apsalar has raised $17M from top-tier venture capital firms including DCM, Thomvest Ventures, Battery Ventures, and DN Capital

We are seeking a Technical Support Engineer with exceptional technical, organization and communication skills. You are a customer-focused individual responsible for handling day-to-day customer, partner support and technical integration activity. You have exceptional technical aptitude, with precise written and verbal communication skills. You find it easy to speak to technical and non-technical audiences alike. You are highly energetic, technical, and are able to think quickly in a customer-oriented environment. This position has growth opportunities in other departments within the organization.

Responsibilities:
Serve as primary technical support contact for Apsalar's customers, partners and internal teams including complex technical troubleshooting and problem solving.

Work closely with Engineering and QA to resolve support issues and with Sales and Business Development to align expectations and win new accounts.

Provide Apsalar SDK integration and onboarding support to clients.

Serve as an advocate for customers within the product organization.

Write clear, precise bug reports as required and submit to our bug tracking system.

Maintain technical documentation about Apsalar product features and updates.

Become an expert in mobile and Apsalar’s product offering.

Play a significant role in the growth and development of our customer support competency.

Required Skills:
Degree in CS, EE or Math

0-3 years work experience

Experience with a programming language

Basic query experience with SQL

Working knowledge of Unix shell

General knowledge of HTML, HTTP, API call protocols and formats and HTTP trace/debugging

Excellent problem-solving skills

Good written and oral communication skills

Desired Skills:
Experience with iOS and/or Android application development

Experience with Python or similar scripting language

Experience in advertising technologies

About yourself:
Excellent customer-oriented skills

Self-motivated, organized, and results-oriented

Ability to work well in a small team

Superb analytical skills

Strong written and verbal communication skills

Ability to quickly ramp-up with respect to customer's applications and related needs

Ability and desire to gain in-depth knowledge of Apsalar products

Apsalar Inc - 28 days ago - save job - copy to clipboard - block
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