Technical Support Enginee r
Apsalar provides mobile measurement & user intelligence solutions for enterprise marketers, allowing them to effectively measure mobile marketing efforts and lifetime value. With Apsalar, app marketers can also unify their user data to enrich mobile user profiles, analyze their most valuable mobile audiences and segment them for retargeting or monetization.
In addition to being an original Facebook Mobile Measurement Program (MMP) partner, Apsalar boasts 300+ publisher/network/technology integrations. Over 35,000 apps have installed the Apsalar SDK, reaching over 1.5 billion mobile devices. As an independent mobile measurement provider – we never sell our clients’ data or use it for media buying.
Based in San Francisco and with offices across the U.S., Apsalar has raised $17M from top-tier venture capital firms including DCM, Thomvest Ventures, Battery Ventures, and DN Capital
We are seeking a Technical Support Engineer with exceptional technical, organization and communication skills. You are a customer-focused individual responsible for handling day-to-day customer, partner support and technical integration activity. You have exceptional technical aptitude, with precise written and verbal communication skills. You find it easy to speak to technical and non-technical audiences alike. You are highly energetic, technical, and are able to think quickly in a customer-oriented environment. This position has growth opportunities in other departments within the organization.
Serve as primary technical support contact for Apsalar's customers, partners and internal teams including complex technical troubleshooting and problem solving.
Work closely with Engineering and QA to resolve support issues and with Sales and Business Development to align expectations and win new accounts.
Provide Apsalar SDK integration and onboarding support to clients.
Serve as an advocate for customers within the product organization.
Write clear, precise bug reports as required and submit to our bug tracking system.
Maintain technical documentation about Apsalar product features and updates.
Become an expert in mobile and Apsalar’s product offering.
Play a significant role in the growth and development of our customer support competency.
Degree in CS, EE or Math
0-3 years work experience
Experience with a programming language
Basic query experience with SQL
Working knowledge of Unix shell
General knowledge of HTML, HTTP, API call protocols and formats and HTTP trace/debugging
Excellent problem-solving skills
Good written and oral communication skills
Experience with iOS and/or Android application development
Experience with Python or similar scripting language
Experience in advertising technologies
Excellent customer-oriented skills
Self-motivated, organized, and results-oriented
Ability to work well in a small team
Superb analytical skills
Strong written and verbal communication skills
Ability to quickly ramp-up with respect to customer's applications and related needs
Ability and desire to gain in-depth knowledge of Apsalar products
Apsalar Inc - 28 days ago
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