Do you want to be part of the next big big-data revolution in the Database industry? Couchbase, one of the NoSQL industry leaders is looking for seasoned Tier 3 Support engineers to join our rapidly growing global technical support team.
In this role, you will have the opportunity to troubleshoot complex distributed systems, review application code and become an expert with our bleeding-edge database technology. You will find yourself researching new technologies, simulating customer outages and sharpen your programming chops refining our support toolkits. In this highly visible role, you will participate in our on-call schedule, articulate product concepts to technologists and will save the day for some of the most successful Internet apps.
Our ideal candidate will have the following traits:
Excellent troubleshooting skills - able to methodically rule out suspects and quickly narrow down to root-cause on issues with enterprise applications/database servers.
Passionate about helping customers find the right solutions, an internal advocate for them.
Calm under pressure, ability to think on your feet and deal with difficult customer situations.
Enthusiastic about learning everyday, looks forward to new technical challenges.
Solid communicator, able to convey deep technical concepts in a simple and concise manner (verbal and written)
Enjoys a fast paced start-up culture, self-starter and needs minimal supervision.
Ensure Customer success in every interaction, own and resolve customer issues during implementation and in production of their Couchbase Server based applications.
Troubleshoot and research customer issues. They can range from development time SDK questions to performance tuning or failure analysis in distributed systems.
Reproduce customer cases for detailed troubleshooting and analysis. This may include writing or modifying code or simulating node failure situations.
Become a product expert for customers and stay up-to-date on new features in Couchbase releases.
Identify and write internal and external technical articles and knowledgebase entries, like typical troubleshooting steps, workarounds and best practices.
BSc/MSc in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field
Programming experience in PHP/Java/.Net/Ruby/Perl/Python. The more the merrier.
Experience maintaining and troubleshooting Linux and/or Windows systems, ideally a prior DevOps role troubleshooting distributed high performance systems.
3+ years of experience working with users/developers to troubleshoot and resolve issues for backend infrastructure applications (e.g. databases, application servers, Hypervisors, etc)
Familiarity with NoSQL databases a big plus.
Previous customer relationship experience