Technical Support Engineer
Crittercism, Inc. - San Francisco, CA

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Troubleshoot/resolve customer issues around installation and implementation

Prioritize customer support tickets and work with our engineers to fix identified technical issues

Contribute to technical support, best practices, and developer tools docs published on our website

Deliver exceptional and timely phone/email support to large companies with a mobile presence

Define/refine processes that foster a world-class customer support experience


Basic to Intermediate programming skills

Knowledge of HTML5, JavaScript, Objective C, Android Java, and/or NDK (C/C++)

2+ years in a technical support engineer role

Proven self-starter

Ability to think and learn quickly

Excellent written and oral communication skills

Desired but not Required

Experience playing with at least one Nerf Gun

About Crittercism

Crittercism, based in San Francisco, is the world's first mobile app performance management (APM) solution that offers a real-time global view of app diagnostics and app crashes across iOS, Android, Windows Phone 8, Hybrid and HTML5 mobile web on over 450 million unique devices and over 40 billion app loads. The company's investors include Opus Capital, Shasta Ventures and Google Ventures.