Technical Support Engineer
ISSI Technology Professionals - Syracuse, NY

This job posting is no longer available on Essential NY Jobs. Find similar jobs: Technical Support Engineer jobs - ISSI Technology Professionals jobs

6 Month Contract for CNY Manufacturer

Responsibilities:
Provide technical assistance; product training, including presentations to customers, sales personnel, at technical conferences regarding products and applications in conjunction with other Technical Support and Product Marketing personnel.

Develop and/or assist in the creation of appropriate training documentation such as training presentation, user manuals, technical publications and other material.

Provide technical support, testing and performance evaluations of standard products for new and existing customer applications.

Provide written documentation of laboratory work and equipment evaluations.

Manage training and demo inventory, make recommendations to acquire applications equipment, as well as operate and maintain such equipment and laboratory facilities with budget constraints.

Provide technical and pricing assistance to Sales Correspondents and Order Services personnel.

Provide feedback to Product Marketing management on a periodic basis in areas of: Industry technological and economic trends, new applications/product opportunities, competitive activity (product, pricing, etc.) and recommendations for addition and improvements to sales and technical literature.

Provide trade show support as required

Qualifications:
Bachelor’s degree in a technical discipline (Material Sciences, Engineering, Physics, Chemistry or related sciences.
Excellent communication skills (verbal and written), good organizational skills with the ability to work well with others.
Willingness to travel up to 10% of the time.
Customer support experience with the ability to train customers and sales engineers is preferred. For more information contact: Nicholas DiCesare ndicesare@issitechpros.com

Essential NY Jobs - 21 months ago - save job - copy to clipboard