Our exciting growth creates another Technical Support Engineer position to cover our conveyor support in our Customer Service division and will be a key technical interface within our superior customer service department. The perfect candidate will effectively and efficiently isolate and troubleshoot problems reported from customers via hotline phone support. They will be skilled in resolving customer's problems on a real time basis and tapping into the resources of other departments to expedite as necessary. They will document all activity for analysis and correction within our Incident Management System. Travel is minimally required for onsite emergency services and support of our field service operations.
Roles for this individual:
Receive Technical Support calls - 30%
Research Customer issues - 30%
Upgrades and configuration - 10%
Documentation and Training (for Order fulfillment group and other TS groups) - 10%
On-site startup support - 10%
Other duties as assigned - 10%
Associates Degree and relevant work experience OR Bachelor’s degree with relevant co-op/project experience
Strong troubleshooting, customer interaction, Process flow evaluation, detailed documentation experience
Working knowledge of C#, C, SQL, Windows and/or Linux
Ability to travel (less than 10%) and work in an "on-call" rotation (including nights/weekends/holidays)
Excellent oral and written communication skills
Proficient in MS Office
Strong time management and multi-tasking skills
Bilingual, English/Spanish a plus
Intelligrated ( www.intelligrated.com ) is a leading North American-based, single-point provider of automated material handling solutions with operations in the U.S., Canada, Mexico and Brazil. Headquartered in Mason, Ohio, Intelligrated designs, manufactures and installs complete material handling automation solutions, including conveyor systems, IntelliSort® sortation systems, Alvey® palletizers and robotics, Real Time Solutions® order fulfillment systems, warehouse control software and advanced machine controls—all supported by 24X7 Customer Service and Support.
Serving the warehousing, distribution, consumer product manufacturing, postal and parcel markets, Intelligrated collaborates closely with its clients to develop productivity solutions and support their needs throughout the life of their material handling systems.
Intelligrated - 16 months ago
Intelligrated helps businesses move products -- literally. The company makes and installs automated material handling equipment, including...