Technical Support Engineer
Oxygen Cloud, Inc. - Redwood City, CA

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Oxygen Cloud is looking for a true renaissance person of the client service world; skilled in advanced troubleshooting, solutions engineering, diplomacy, technical writing, training, and a multitude of geek-cred worthy competencies. These skills are combined to guarantee that our customers come away from each encounter happy and successful.

In order to thrive in this position you must be highly motivated, technical, dedicated, proactive, and truly enjoy helping people. You will coordinate with our product teams to squash anything that comes your way and you will create die-hard Oxygen fans through our support forums, company blog, ticketing system, and social media accounts.
Fast growth and advancement are possible for someone who can crush it in this role!

Provide the type of support that will garner consistent praise from our customers and your team

Ensure timely resolution to all inquires/problems and guarantee that nothing will fall through the cracks.

Infuse your work with positive energy and contagious passion

Participate regularly in proactive support initiatives (FAQs, tutorials, training videos, creative solutions, etc.)

Be a "go-to" technical resource, both internally and externally

Identify and proactively create opportunities to increase customer satisfaction and success

Passionate about joining a startup and building an awesome company

Obsessive about solving problems and considered "troubleshooting machine" by your peers

Excellent communication skills, friendly, and full of energy.

Understand the importance of proactive support and how to employ it on a daily basis

Prior experience troubleshooting and solving a multitude of technical problems across a variety of platforms.

About Us:
Oxygen Cloud is the smart cloud of the future, connecting users, devices and storage together so data is always available anywhere. Enjoy smart access to all your data on any device, a smart infrastructure leveraging public and private storage, and smart control that secures all your data from end-to-end. Oxygen Cloud accelerates mobile productivity for businesses around the world by providing a smarter solution.

Why Should You Join?

We love what we're building and we love the people that we work with. We have lots of fun, but that doesn't define who we are; our passion, our collaboration, and respect for one another makes Oxygen a great home away from home. Ready to become an Oxygeneer? Please submit your resume and include what makes you GREAT!

Oxygen Cloud, Inc. - 2 years ago - save job - copy to clipboard