Technical Support Engineer
Revolution Analytics - Seattle, WA

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We are looking for a Technical Support Engineer. Ideally located in Seattle, but will consider Palo Alto as well Technical Support Engineer Revolution Analytics is the leading commercial provider of software and support for the popular open source R statistics language. We are looking for a technical support engineer who will help support our customers and potential customers. Duties and Responsibilities Answer questions from customers and prospective customers about the features and capabilities of our products, primarily by telephone and email Troubleshoot problems encountered by customers Develop customer-facing documentation for our website and other venues File bug reports and enhancement requests as appropriate Communicate customer needs and wishes to our development teams Work with our issue tracking and sales management software Requirements Strong knowledge of the R language Masters or Bachelors degrees in statistics or equivalent The ability to be a good listener, and to really understand a customer problem or question and help them solve it Detail oriented, with strong organizational skills and the ability to prioritize and balance multiple demands The ability to do research on problems and to learn new technical material quickly Excellent Windows and Linux troubleshooting ability Excellent telephone mannerisms Excellent writing skills Ability to work efficiently and diplomatically with customers and in a team environment Passion for the customer experience and the technology We offer a competitive salary, medical, dental, vision and Life insurance, 401k, stock options.