What you'll be doing:|
Responding promptly to customer inquiries via email and telephone
Diagnosing, troubleshooting, and resolving hardware and software application, transport, and network issues related to service and product offerings
Installing, configuring, and providing customer training on our services and products
Working with Level 2 team, development, and product management teams on technical escalations and product design
You Would Be Great For This Position If You Have:
At least 2 years experience in technical support or sytems administartion role
1-3 years operating systems experience (Windows, Mac, Unix, or Linux)
Strong knowledge of Microsoft Office applications
Must be highly organized and detail-oriented.
Successful at working in a team culture.
Excellent verbal and written communication skills.
Possess valid and clear drivers license.
Must be comfortable interacting with staff at all levels.
Professional, courteous, and service-oriented.
Punctual, dependable and reliable.
Why you'll love working at SADA:
You'll work with a great group of people, one of the best in the business, in a highly collaborative, team and results oriented atmosphere
You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
You’ll work with large, sophisticated, and progressive clients throughout North America
You'll get awesome benefits that include competitive and attractive compensation, huge performance based bonuses, holidays, combined vacation and sick days, medical, dental, vision, life, short and long term disability insurance, 401K and more
Ongoing training provided and plenty of opportunities to grow
We have a ping pong table, big screens, frequent company lunches, video games, company social events and an espresso machine!
Compensation: Commensurate with experience, highly competitive plus performance-based incentives.
SADA Systems, Inc. is an Equal Opportunity Employer.
If you're ready to take your career to the next level, then SADA is the right place for YOU.