YuMe is seeking an experienced Technical Support Engineer (TSE) with exceptional organization, communication and technical skills. The right candidate is a customer-focused individual responsible for handling day-to-day customer support and technical integration activity. The ideal candidate will have exceptional technical aptitude, with precise written and verbal communication skills. This candidate will be able to speak to technical and non-technical audiences with ease. Your responsibilities include providing publisher assistance in online/ctv/mobile technical integrations, developing and maintaining workflow, communication and customer interface processes and procedures to create a world-class support organization. Your ability to work with customers under a variety of circumstances and pressures, yet understand and meet customer expectations is fundamental. You should be highly energetic, entrepreneurial, technical, and be able to think quickly in a customer oriented environment.
Major duties & responsibilities:
Handle pre-launch and post-launch technical support.
Work closely with Business Development and Engineering teams to align expectations and drive YuMe’s Platform integrations
Develop strong cross-functional relationships to further advocate best interests of YuMe and customers
Scale partnerships from a technical standpoint
Skills & requirements:
BS in CS/EE or equivalent is required
2+ years of technical sales or technical support experience
Experience with one or more ad serving platforms (display/rich media/mobile/video) is highly preferred.
Knowledge of various video player technologies is a must.
A background in online advertising, or Internet technologies/companies
Knowledge of HTML5, iOS and Android mobile platforms
Demonstrated success working with cross-functional teams
Good written and oral communication skills
Experience in a Unix/Linux environment a plus.
Must be proactive, self-directed, detailed, and organized
Excellent problem-solving skills and demonstrated multi-tasking ability
Based in Redwood City, California, YuMe ( www.yume.com ) is a rapidly growing company that is leading the way in online video advertising, one of the fastest growing segments of the online landscape. Online video advertising has shown to be the most effective online ad format and is being supported by quickly growing broadcast budgets of major brand advertisers. We have grown faster than the market (almost 4x since 2009) and are forecasting to continue gaining market share in 2012. YuMe is a profitable venture-financed video advertising technology company that makes in-stream video profitable for publishers andeffective for advertisers. Our robust technology platform powers its enterprise platform solutions, as well as its premium in-stream video advertising network. We are growing across almost all departments to support our hundreds of customers and billions of ad impressions. YuMe is setting the industry agenda for video advertising across all connected devices. Our goal is to create the most comprehensive, innovative and effective video advertising solutions for the media industry – now and into the future.